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sunshine key rv resort and marinareservation

On December 11 of 2011 I called the reservation desk in Orlando Florida. Two check on my reservation and site number for sunshine key rev resort and Marina. They asked me to call down to sunshine key and check the records there, I called their and the lady I spoke to spoke such poor English I could not understand her when I told her I could not understand her she got mad and started yelling at me. I called back to Orlando and told them what happened they called the Park and verified my reservation price of 5600.00 and site number 912. They told me they would turn in the lady that yelled at me to their supervisor. When I got to the park on December 28 of 2011 my reservation price was 6400.00 and no one could explain the 800.00 dollar increase to my reservation, I had misplaced my reservation paper showing that I owed 5600.00. I paid the 6400.00 and talk to the manager I went and put my motorhome in site 912 and looked for my paperwork, I went to the front office and talk to the manager and went into his office and told him that I could not find my reservation paperwork but when I called on December 11 the price was 5600.00 and when I got here on the 28th it was 6400.00 and he blamed it on the previous manager Marlene who was not around at that time, it was the lady that yelled at me because I could not understand her English on the paperwork with the price of 6400.00 were her initials and the date of December 22 of 2011 I told Scott manager that I feel like I'm getting ripped off 800.00 and he said are you calling me a thief and I said no you're taking this wrong, he said then your calling the park a thief which means your calling me a thief get the F out of my office, I said that this is getting on and I'm sorry I sat there and looked at my paperwork and he bent over his desk and said didn't you hear me get the F out of my office. I grabbed my folder in my paperwork and left his office I went back to my site and called his boss and told them of the problem he said he was come into the park that weekend and would look into it, he came to the park and didn't do anything. I finally found my paperwork for my reservation and it said I only owed 5600.00 I took it up to the office and Scott was there, I said to him I found my paperwork would you like to see it he said yeah he looked at the paperwork and told the girl behind the counter to write to me a credit for 800.00 and that corporate would send me a check. No one at the park not even the manager ever said I am sorry for what they put me through it took six weeks to get my $800.00 back and no apology from anyone. The end of January I went to the roll out the rate party where I was told if you go to that party and put money down you can lock in your site and price and get a $200 discount, so I went to the party told them my site was 912 and was told to go up to the office and get a price from Scott for my stay, I went to the office the contract he had written up had put a price of 4990.00 and my site of 912 and then Scott initialed contract and I wrote him out a check for $200 this was can it be for the 2012 – 2013 season. When I was leaving the park in February 28 of 2012 I went in to pay my electric bill and I was informed by Scott that he gave my site 912 to someone else and said I could have site 915, I told him I don't want site 915 I went to the party put money down on site 912 and you initialed the contract, why do you have a contract that asks for a site number if you cannot guarantee that site number. I called the main office in Chicago there is no one at encore or anywhere I found that cares anything about customer service. Over a ten-year period of Staying at this park I've seen a lot of people leave because of management problems. The main office contacted Scott with my paperwork and all he did was walk in the cafeé beaching that TJ contacted the management in Chicago this person is not a manager he has been given the title but does not know how to do the action. Now the park will lose another customer that's been going there for 10 years and pays 5600.00 four lot rent and 900.00 for boat slip that 6500.00 per year that they will throw away I can't imagine any company that would allow poor management to destroy their company. I own my own company and my customers would never get treated that way.

On December 11 of 2011 I called the reservation desk in Orlando Florida. Two check on my reservation and site number for sunshine key rev resort and Marina. They asked me to call down to sunshine key and check the records there, I called their and the lady I spoke to spoke such poor English I could not understand her when I told her I could not understand her she got mad and started yelling at me. I called back to Orlando and told them what happened they called the Park and verified my reservation price of 5600.00 and site number 912. They told me they would turn in the lady that yelled at me to their supervisor. When I got to the park on December 28 of 2011 my reservation price was 6400.00 and no one could explain the 800.00 dollar increase to my reservation, I had misplaced my reservation paper showing that I owed 5600.00. I paid the 6400.00 and talk to the manager I went and put my motorhome in site 912 and looked for my paperwork, I went to the front office and talk to the manager and went into his office and told him that I could not find my reservation paperwork but when I called on December 11 the price was 5600.00 and when I got here on the 28th it was 6400.00 and he blamed it on the previous manager Marlene who was not around at that time, it was the lady that yelled at me because I could not understand her English on the paperwork with the price of 6400.00 were her initials and the date of December 22 of 2011 I told Scott manager that I feel like I'm getting ripped off 800.00 and he said are you calling me a thief and I said no you're taking this wrong, he said then your calling the park a thief which means your calling me a thief get the F out of my office, I said that this is getting on and I'm sorry I sat there and looked at my paperwork and he bent over his desk and said didn't you hear me get the F out of my office. I grabbed my folder in my paperwork and left his office I went back to my site and called his boss and told them of the problem he said he was come into the park that weekend and would look into it, he came to the park and didn't do anything. I finally found my paperwork for my reservation and it said I only owed 5600.00 I took it up to the office and Scott was there, I said to him I found my paperwork would you like to see it he said yeah he looked at the paperwork and told the girl behind the counter to write to me a credit for 800.00 and that corporate would send me a check. No one at the park not even the manager ever said I am sorry for what they put me through it took six weeks to get my $800.00 back and no apology from anyone. The end of January I went to the roll out the rate party where I was told if you go to that party and put money down you can lock in your site and price and get a $200 discount, so I went to the party told them my site was 912 and was told to go up to the office and get a price from Scott for my stay, I went to the office the contract he had written up had put a price of 4990.00 and my site of 912 and then Scott initialed contract and I wrote him out a check for $200 this was can it be for the 2012 – 2013 season. When I was leaving the park in February 28 of 2012 I went in to pay my electric bill and I was informed by Scott that he gave my site 912 to someone else and said I could have site 915, I told him I don't want site 915 I went to the party put money down on site 912 and you initialed the contract, why do you have a contract that asks for a site number if you cannot guarantee that site number. I called the main office in Chicago there is no one at encore or anywhere I found that cares anything about customer service. Over a ten-year period of Staying at this park I've seen a lot of people leave because of management problems. The main office contacted Scott with my paperwork and all he did was walk in the cafeé beaching that TJ contacted the management in Chicago this person is not a manager he has been given the title but does not know how to do the action. Now the park will lose another customer that's been going there for 10 years and pays 5600.00 four lot rent and 900.00 for boat slip that 6500.00 per year that they will throw away I can't imagine any company that would allow poor management to destroy their company. I own my own company and my customers would never get treated that way.

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