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I have what they call a PPA (Power purchase agreement) solar system installed 2019 by V3 electric and Sunrun solar manages the finance and monitors the solar system. I do not own this system I pay sunrun a discounted electric fee monthly. I did this so I would not be responsible for the repairs, or maintenance of this system. Sunrun and V3 are responsible for any issues and maintenance of this system. My system is having a hardware error according to the system My system has only been partial working since Sept 26th 2022. Sunrun is aware of this as is V3. Sunrun has opened a ticket to V3 to resolve and told me if I didnt hear back from them to schedule repairs contact them directly, which I did and they told me they would get back to me. Well I have since contacted both companies several times and all I get is well get back to you.
It is now November 6 and no one has gotten back to me to schedule any repairs and I am still paying monthly for a system that is only half working.
Desired outcome: I want them to credit me the time the system has not been working and come out and make the repairs or take this system off at their expense.