Customer service is horrible
Costco promoted sunrun at their store. Sunrun says they do solar for costco. They have this convoluted lease program, which some bloggers say they were sued for. But, the salesperson and instillation overall was ok. But if you are middle aged or a senior Do not buy from them! if you expect any assistance after that. In essence they will tell you we really do t appreciate your calling, we will NOT send anyone out to check your system, we monitor everything, leave us alone and don't bother us. ( there supervisors apparently promote this callous arrogant attitude in the young people they hire) Check the internet and Bbb, their customer service is the worst I've encountered in 60 years. Allot of solar companies out there, don't make the same mistake I did.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have now a second leak in my roof from improper installation of solar panels. I need to remove panels 6 of them to repair holes in my roof from improper installation of panels 6 on the Valley area. Sunrun refuses to remove panels and roofers will not do any repairs until this is done.
I never had any Roof Leaks until SunRun went up and installed the solar panels on my roof.
We had solar panels installed in August 2023. To date, 1/10/24 we still do not have any SREC's an we are still receiving full bills from our energy supplier.
Numerous calls and emails to Sunrun and no answers. At this point, we want the panels taken off the roof, new roof put on and all monies paid to Sunrun returned to us
Our sun run was working fine for years and then for the last 2 months it has been not generating. A tech came out to fix it Thursday October 13 and it worked for 2 days and now the outside meter says tamper error and it is Sunday October 15th and I am again not generating power
The roof flashing was not properly installed allowing rain into my home. I have had absolutely no support from the company and when I called to speak to a manager, I was put on hold for over an hour.