Menu
Login
Incident
I had a fully paid vacation booked with Sugar & Spice Travel Agency for an October 2010 vacation on Carnival Cruise lines. On August 6, 2010 I contacted Veronica Fountain for instructions on her company's refund policy. I was considering not going but I wanted to know how much of a loss I would absorb if I canceled. Veronica Fountain explained deadline for cancelations has already passed but, she will speak with her director to see if there were any other options. I say, "ok great, call me with the details once you know something." Days later I get an email from Veronica Fountain with a message that says, "I was able to cancel you out of the cabin and refund $200 back to your card ending in ####. Hope to see you on future Cruises." This is completely ridiculus to say the least. I did not advise Veronica to cancel my cabin in any form or fashion. Sugar & Spice Travel Agency is pulling some type of scam and it is not fair. I now will have to take time out of my day and take Veronica Fountain to small claims court in order to get my money back. I sure hope this doesn't happen to anyone else. Veronica Fountain Owner
Damage Resulting
As a result I have not received at least the $200 refund promised. I have loss over $800 I paid for the trip and now I will have to spend money and time taking Sugar & Spice Travel Agency to court.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ms Fountain pulled a similar fraud on me and my friend this year. Actually, it started last year. She offered an incentive for a free cruise to Aruba, October 2013, if full 100% payment was made, more than one year in advance, for a cruise to Alaska, June 2013. We not only paid 100% more than a year before the Alaska cruise, we paid extra for an Ocean View stateroom on the Carnival Miracle. We did get our Alaska cruise. We did not get Ocean View. We got Inside/Obstructed View. That oxymoron means it is outside, but with no view on account of a lifeboat -- thus, supposed to be priced as Inside. Veronica Fountain's remedy for cheating us of an Ocean View stateroom was to assure us that she would have us in a deluxe balcony room for the October Aruba cruise. Later in the Summer, she emailed us saying Carnival would not honor the vouchers for the October trip. It is not about Carnival. Veronica has sent emails that she is no longer booking cruises. Her web site is down. There were clues that something was amiss during the Alaska cruise. But, she didn't have the integrity to be forthcoming then. She is not a person who can be trusted.