The service reps give faulse information, also service techs are a no show twice in a month, services are teribble, Internet is always power cycling, every 25 to 30 min. Always lossing signal, internet speed is not what is provided. My cell internet hot spot is faster. The cable is like satellite service. wind blows no signal also with internet. rain is the same. The cable box gives an erro message. Now I have all the equipment changed three times.
the services tech are no show but get charges for it. So I am sending a bill for the amont of $100.00 payable to Juan Rios address 3001 Baylor ST. Lubbock, Tx. 79415 for a service tech no show. The reason why I haved been charged $80 for a missed appoinment. The service tech did not call or showed up.. And your service rep made false information of the service tech time and explained that I have sercurity cameras set up from and the carport. so all is caught on camera so I explained to the sercive rep that I watched the footage and the time. It was clearly showed me going out side to retrive an item that the so call service tech was their. And the service rep said that a superivor will call when we hanged up. and again a lie so I called again and the same lie could not verify account and name after I gave all the information to the rep. in concultion the rep hanged up. I called back again another rep I explained again what the issue. After the conversion another service call cause the service tech did a no show and will send another one tomorrow on March 8th 2020 for 11am to 2pm. I requested an supervisor to be at the premiss and a service tech to deal with the issue. And if the superivor did not show this will prove that Suddenlink is no a company of merit...And have the indacity to offer cell service really.