The complaint has been investigated and
resolved to the customer's satisfactionResolved Subrogation Management Team Ltd. — Bogus Fees when Not-At-Fault
resolved to the customer's satisfaction
An employee of ours rented a car from Thrifty Car Rental. They were hit by another vehicle and were not at fault whatsoever! The other party's insurance was supposed to cover all damages and expenses. Shortly after, we start receiving calls from a lady with Subrogation Management about fees that we must pay. I told her we were not at fault and that she must speak with the other party's insurance company. She proceeded to call me, stating they have denied payment for Diminution of Value and a $300 Administrative Fee. I continued to tell her we will not pay. She then sent me notices about these fees, a Kelly Blue Book document showing the value of the vehicle, etc. I felt this was very uncalled for. I do not see the purpose of paying a diminution of value when it pertains to the mileage of the vehicle. The milage would be there whether or not the vehicle was in an accident. This is absolutely rediculous in my mind. I also do not feel we should pay a dime when it was not our fault.