StorageMart review: Unresolved claim

My storage unit @ 4043 E 14th St in Des Moines, Iowa was broken into prior to March 10th 2023. I filed a claim {claim # [protected]} on March 10th. I recieved a immediate response verifying my claim had been recieved and that I would be contacted within 10 days. On March 27th I had still not heard anything on my claim so I reached out to claims dept. On March 28th I recieved a response from claims that she was out of the office with Covid. On April 1st I reached out requesting a estimated time frame on when this claim would be addressed? I got no response. On April 20th I reached out once again, no response. On April 25th I reached out again, no response. On April 26th I recieved message w / phone number to call I called several times all different times of the day only to get voice mail. I left many voicemails before speaking to someone. She asked me a few basic questions and asked if I had pictures and I responded I dont think I do but I will check and if not I could get them for her? I reached out to her several times after this with no response. On May 4th I reached out again only to get automated reply that she would be out of the office until May 8th. It is now May 15th and I cannot get response, only ignored emails attempts and voicemails with no return calls