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My unit was broken into on March 24, 2025, and I have been actively engaged in the claims process since that date. Unfortunately, this experience has been deeply frustrating due to a consistent lack of communication and transparency. Despite my repeated efforts over the past several weeks to obtain updates and resolution, I have yet to receive any meaningful response from your team.
The absence of accountability and responsiveness has left me with no choice but to escalate this matter further. I am extremely disappointed by the handling of this claim and am pursuing all appropriate channels to ensure it is addressed. I expect immediate attention and a clear path forward.
Claimed loss: I have lost MANY valuable items in my unit due to weather and it being left open after the break-in as well as many items stolen or damaged.
Desired outcome: I want my claim CORRECTLY completed and insurance to do their job without negligence.
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