On feb 28, 2007 I bought a dining room set from Stanley's furniture in Patchouge LI NY (Stanley Anchor). Firs they lied and told me it was a Stanley set, then they said something about a? Marcus set, I found out it was a cheaply made Samuel Lawerence set. When buying the set he spent 1 1/2 hrs. with me, after that they didn't want to be bothered. The set was delivered on 3/2/07, damaged, plus the delivery men dropped the hutch base in the hallway and it broke, an arm chair was missing, damaged in the warehouse I was told, the server was damaged also. The table had a cut in it, and the arms on the one delivered arm chair was so broken it could not be fixed. I made over 40 calls to no avail, finally got the owner Stanley, he was nasty and rude, so was his son Jeffrey, and a worker Peter, they hung up on me and refused for months to fix the set, finally I advised them I would call BBB, they send out another set, this was in worse condition then the first set, I found out they gave me the floor sample, the top of table felt gritty and rough as if they sanded it down, everything was broken and scratched. More calls followed for another 2 mos. Went down to the store again, and Stanley the owner, kept telling me to shut up, who cares what do I want "diamonds" I didn't spend 8,000.00 etc. I spent 4100.00... which did not matter, I didn't not buy a damaged set. He could not get me the set anymore, so I wanted my money back, he refused, he wanted me to buy a set I could not afford... I advised him I would take him to small claims court, he said "Go ahead, I know everyone in this town, you won't win", well I did take him, he didn't show the first time, his son showed the 2nd. time, just as nasty as his father... He told me he had experience with small claims court, so what does that tell you, they must do this all the time to get sued and that is why they have experience... we went back and forth to no avail..Finally, I won, I received all my money back and they had to pick up the damaged set in 10 days Also there were a few other people there suing them too... DO NOT EVER BUY FURNITURE THERE... They are NASTY, RUDE AND LIE TO THE PUBLIC...
STANLEY'S FURNITURE ON MAIN STREET IN PATCHOGUE, LI NY (SUFFOLK COUNTY), DO NOT EVER BUY ANYTHING THERE, THEY SELL JUNK AT A HIGH PRICE AND DO NOT TELL THE TRUTH... NASTY, NASTY, PEOPLE.
I who wrote about the damaged dining room set from Stanley's furniture store in Patchogue LI NY, sued them and they had to pay not only the whole about back to me, plus my court fees within 10 days . If they did not pay within 10 days, they had to pay me double and I could keep the broken dining room set, they were furious, I left court smiling...
After my whole family shopping in their store for over 40 yrs. Aunts, Uncles, cousins, parents, etc. I was treated very rudely and had to fight for my money back. And that guy Peter (their are 2) .. If somone spoke to his wife the way he spoke and treated me, he would be very angry. ONe day he is going to run into somone's husband's fist if he continues his disgusting manner.
DO NOT BUY IN STANLEY'S FURNITURE STORE IN PATCHOGUE..THEY ARE NOT NICE PEOPLE AND DO NOT KEEP THEIR WORD..SO STANLEY I HOPE YOU READ THIS.. SEE, I TOOK YOU TO COURT AND YOU HAD TO PAY BACK..YOU ARE A CREEP..
To those who had a good experience with Stanley's furniture in Patchouge I say this. My whole family myself included had bought furniture for over 40 yrs. in that store. This time was different, they lost many good customers with their nasty attitudes. I have them on tape, plus witnesses to their nastiness and lies. By the way, I took them to court and won every penny back.. I had pleanty of evidence. So I'm happy you had a good experience, this time I did not. And by the way, in court there were 8 people who took them to court the same day I did. so what does that tell you?
PS: out of all the 49 calls I made over a few months: Stanley answered the phone and I asked, "is this stanely:"? he said no and gave me a differenth name, well one his workers, told me on the second damaged dining set, that he lied, it was him.. When you are buying and spending thousands upon thousands, they are nice, until you get damaged goods..
not many people shop there anymore.. Too many nicer stores with better goods around..
The complaint has been investigated and resolved to the customer’s satisfaction.