The complaint has been investigated and
resolved to the customer's satisfactionResolved Stanley's Furniture - Patchogue, NY — Damaged furniture
resolved to the customer's satisfaction
On feb 28, 2007 I bought a dining room set from Stanley's furniture in Patchouge LI NY (Stanley Anchor). Firs they lied and told me it was a Stanley set, then they said something about a??? Marcus set, I found out it was a cheaply made Samuel Lawerence set. When buying the set he spent 1 1/2 hrs. with me, after that they didn't want to be bothered. The set was delivered on 3/2/07, damaged, plus the delivery men dropped the hutch base in the hallway and it broke, an arm chair was missing, damaged in the warehouse I was told, the server was damaged also. The table had a cut in it, and the arms on the one delivered arm chair was so broken it could not be fixed. I made over 40 calls to no avail, finally got the owner Stanley, he was nasty and rude, so was his son Jeffrey, and a worker Peter, they hung up on me and refused for months to fix the set, finally I advised them I would call BBB, they send out another set, this was in worse condition then the first set, I found out they gave me the floor sample, the top of table felt gritty and rough as if they sanded it down, everything was broken and scratched. More calls followed for another 2 mos. Went down to the store again, and Stanley the owner, kept telling me to shut up, who cares what do I want "diamonds" I didn't spend 8,000.00 etc. I spent 4100.00... which did not matter, I didn't not buy a damaged set. He could not get me the set anymore, so I wanted my money back, he refused, he wanted me to buy a set I could not afford... I advised him I would take him to small claims court, he said "Go ahead, I know everyone in this town, you won't win", well I did take him, he didn't show the first time, his son showed the 2nd. time, just as nasty as his father... He told me he had experience with small claims court, so what does that tell you, they must do this all the time to get sued and that is why they have experience... we went back and forth to no avail..Finally, I won, I received all my money back and they had to pick up the damaged set in 10 days Also there were a few other people there suing them too... DO NOT EVER BUY FURNITURE THERE... They are NASTY, RUDE AND LIE TO THE PUBLIC...
STANLEY'S FURNITURE ON MAIN STREET IN PATCHOGUE, LI NY (SUFFOLK COUNTY), DO NOT EVER BUY ANYTHING THERE, THEY SELL JUNK AT A HIGH PRICE AND DO NOT TELL THE TRUTH... NASTY, NASTY, PEOPLE.