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3 complaints
2 resolved 1 unresolved
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1:09 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I can't log into my account and I've already tried everything and nothing. I really need to access my Spotmau account! I already sent them several messages and opened a ticket but it seems like these guys from Spotmau just don't care. They did not reply anything yet. I hope to hear from them soon. I'm very disappointed with Spotmau customer care service...

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S
12:03 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spotmau - BOOTING ERROR

I have Spotmau Powersuite 2009 cd with me . I had downloaded it from internet . I had written the iso image to the cd . The cd can be booted and the options such as standard mode, advanced mode and go to my windows are seen. When I select standard or advanced mode, after a stage a screen appears showing a box with Hz written in it and a question mark on the monitor. How can I solve this problem?

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The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
F
Apr 19, 2014 11:07 am
Verified customer This comment was posted by a verified customer. Learn more

Paid 69.95 for disk to clean out computer paid with pay pal never received it

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V
10:06 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spotmau - computer service

i purchased the service to repair something on my computer after i paid with my debit card i couldnt load the page to get to them i found the 800 number but these people where third party and were not much help so they gave me an email address i emailed them and they couldnt help cause i couldnt load their screen so i had another company fix my computer i asked for a refund immediatly from spot mau and well this is what happened

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You are chatting with Spotmau Engineer.
Spotmau
8:38 AM Connecting...
8:38 AM Connected. A support representative will be with you shortly.
8:43 AM Support session established with Spotmau Engineer.
8:43 AM [email protected]:
HELLO
8:43 AM Spotmau Engineer:
Hi!Welcome to Spotmau Live Help, how may I help you today?
8:43 AM [email protected]:
I WOULD LIKE A REFUND
8:43 AM Spotmau Engineer:
Hello
8:43 AM [email protected]:
YES I AM HERE
8:44 AM [email protected]:
HELLO
8:44 AM Spotmau Engineer:
We are sorry for our service and the inconvenience caused to you . Before you get a refund, could you provide a full description of the problem you encountered? Or give us more information about the problem. Besides, We have to know the reason of the refund (so that we can improve the quality of our software and serve you better in the future) and we also need to write down the reason that caused the refund.
8:45 AM Spotmau Engineer:
Please never rebuild a new session again
8:46 AM Spotmau Engineer:
please
8:46 AM [email protected]:
WELL I PURCHASED YOUR SERVICE AND I WAS UNABLE TO LOAD ANY WEB PAGES IT WOULD GO TO THE WEB SITE BUT THE PAGE THEN TURNED BLANK WHITE AND NEVER LOADED THEN IT CRASHED I THEN CALLED GEEK SQUAD BECAUSE I HAD NO WAY OF CONTACTING YOU GUYS
8:46 AM Spotmau Engineer:
I am mad
8:46 AM Spotmau Engineer:
now
8:46 AM [email protected]:
I AM ALSO UP SET
8:47 AM [email protected]:
AS A CUSTOMER I FEEL TAKEN ADVANTAGE OF ALL THE EMAILS AND CALLS I HAVE MAD WITHIN THE LAST THREE DAYS HAVE GOTTEN ME NOW WHERE WITH YOUR COMPANY I FEEL I HAVE NO WHERE ELSE TO TURN
8:49 AM Spotmau Engineer:
Let me see
8:49 AM Spotmau Engineer:
Please use the small letter, thx
8:49 AM [email protected]:
ok
8:53 AM Spotmau Engineer:
Here we go
8:53 AM Spotmau Engineer:
Are you ready to download the applet ?
8:53 AM [email protected]:
i dont need your service any more as i have stated i have my computer fixed now
8:54 AM [email protected]:
i would only like a refund for the above reason
8:54 AM Spotmau Engineer:
But I can fix your PC's other problems
8:54 AM Spotmau Engineer:
I can speed up your system as new
8:55 AM Spotmau Engineer:
and I can remove the virus in your PC
8:55 AM Spotmau Engineer:
and more
8:55 AM [email protected]:
i have already had all that done by my geek squad techs please just refund my money please
8:59 AM Spotmau Engineer:
Please give me a choice, then
8:59 AM [email protected]:
a choice for what?
9:00 AM Spotmau Engineer:
Let a have a try
9:00 AM Spotmau Engineer:
then you can find a answer
9:00 AM Spotmau Engineer:
need a refund or not
9:00 AM Spotmau Engineer:
okay
9:00 AM Spotmau Engineer:
Trust me
9:00 AM [email protected]:
i do not need your service my computer is fixed i have paid another company to do it for me it is done please please please please refund my money!
9:02 AM Spotmau Engineer:
Maybe I will do it better that other company
9:02 AM Spotmau Engineer:
Please trust me
9:02 AM Spotmau Engineer:
Do me a favor
9:02 AM [email protected]:
sir i do not want you to do anything to my computer i am becoming up set please refund my money
9:02 AM Spotmau Engineer:
I really want to help you
9:02 AM Spotmau Engineer:
This is my job
9:02 AM Spotmau Engineer:
If not, I will lost my job
9:02 AM Spotmau Engineer:
soon
9:03 AM [email protected]:
i am sorry please refund
9:03 AM Spotmau Engineer:
Okay, please
9:04 AM Spotmau Engineer:
Okay, I will lost my job today because you
9:05 AM [email protected]:
sir i will file a complaint with the fcc and the bbb also i am sending this screen shot to your customer service and my lawyer
9:07 AM Spotmau Engineer:
Please contact our customer service department to ask for a refund, their email is [email protected]
9:07 AM [email protected]:
no that wont due
9:07 AM Spotmau Engineer:
We will give you a refund ASAP
9:07 AM [email protected]:
the police are getting invovled with this you are in violation
9:07 AM [email protected]:
i am on the phone with your service right now also
9:07 AM Spotmau Engineer:
I am sorry, this is my fault
9:08 AM [email protected]:
will pursue this company to the greatest extent of the law
9:08 AM [email protected]:
and you as well
9:08 AM [email protected]:
this session is being monitored and recorded any and all content can and will be used against you in the court of law
9:09 AM [email protected]:
123759400 of the penal code
9:11 AM Spotmau Engineer:
Okay, I called our customer service department right now, we will give you a refund now
9:11 AM Spotmau Engineer:
Since our product can not help you to fix your problems, we will give you a refund.
In order to refund you promptly and correctly, please provide your billing information (including :order ID and order total).Once we get the information, we will check the billing information and refund you.
9:11 AM [email protected]:
no i want my refund now
9:12 AM Spotmau Engineer:
Did we help you successfully before?
9:13 AM [email protected]:
order id 1265856489-24424-560152
9:13 AM Spotmau Engineer:
Okay
9:13 AM [email protected]:
the amount 96.24
9:13 AM Spotmau Engineer:
Okay
9:13 AM [email protected]:
the rep is still on the phone
9:13 AM Spotmau Engineer:
You will receive a confirmation email in a min
9:14 AM [email protected]:
i will stay here until i recieve it and he verifies
9:14 AM Spotmau Engineer:
No problem
9:16 AM Spotmau Engineer:
$96.24 right?
9:16 AM [email protected]:
yes
9:19 AM [email protected]:
we have recieved no email as of yet neither has the rep on the line recieved any thing to confirm the refund
9:21 AM [email protected]:
do i need to open another session
9:21 AM Spotmau Engineer:
No, you don't
9:22 AM Spotmau Engineer:
we did it
9:22 AM Spotmau Engineer:
Please check your email inbox
9:23 AM [email protected]:
one moment while i confirm with customer care they have recieved this email as well
9:24 AM Spotmau Engineer:
Yeah
9:24 AM Spotmau Engineer:
Do don't worry about it, you will receive the refund soon
9:24 AM Spotmau Engineer:
May I assist you with anything else today?
9:25 AM [email protected]:
he doesnt have the email
9:26 AM Spotmau Engineer:
Which rep are you contacting?
9:26 AM [email protected]:
robert
9:26 AM Spotmau Engineer:
Where?
9:26 AM [email protected]:
618357 is his id
9:27 AM [email protected]:
phillipines
9:27 AM Spotmau Engineer:
Rep needn't charge this job
9:28 AM Spotmau Engineer:
Our customer service supervisor is summer, she will give you a refund soon
9:28 AM [email protected]:
he is esculating the call to his supervisor
9:28 AM Spotmau Engineer:
So don't worry about it, trust me
9:28 AM [email protected]:
oh no i dont trust you at all
9:29 AM [email protected]:
i want reassurance
9:29 AM [email protected]:
nobody has the email but me
9:29 AM [email protected]:
i have a feeling your not processing my refund
9:30 AM [email protected]:
why dont you have a customer service number directly to spotmau
9:30 AM Spotmau Engineer:
Okay, if that, I have no idea to do anything
9:30 AM [email protected]:
why is it i have to go through third party to get a refund
9:30 AM Spotmau Engineer:
That is cheap
9:30 AM [email protected]:
all this conversation is really hurting your credability as a company
9:30 AM Spotmau Engineer:
okay, this isn't my business
9:31 AM Spotmau Engineer:
I am sorry
9:31 AM [email protected]:
i will be sure to post this on the internet on many sites
9:31 AM [email protected]:
other people dont get taken the way i have
9:31 AM Spotmau Engineer:
Thanks for your advice
9:31 AM Spotmau Engineer:
We will improve our service in the future
9:31 AM [email protected]:
its a shame the way you make money
9:32 AM Spotmau Engineer:
Please don't do it, please
9:32 AM [email protected]:
i spent money with you and got nothing but heart ache in return
9:32 AM Spotmau Engineer:
I have forward your refund request to our supervisor just now
9:32 AM [email protected]:
i work hard for my money
9:32 AM [email protected]:
no one should steal
9:32 AM Spotmau Engineer:
I am sorry
9:32 AM Spotmau Engineer:
May I assist you with anything else today?
9:33 AM [email protected]:
i trusted this company and the guarentee
9:33 AM [email protected]:
and spotmau didnt hold up their end of the bargain
9:33 AM [email protected]:
just please refund my money
9:33 AM [email protected]:
you should feel ashamed to not refund
9:34 AM [email protected]:
i hope i find alot of people who have been swindeled by you we will bring a class action lawsuit against you and shut you down
9:34 AM [email protected]:
have this company all over the news about how you have stolen money and not helped people
9:34 AM Spotmau Engineer:
But I have forwarded your refund request to our supervisor
9:35 AM [email protected]:
yeah yeah and you also sent an email to customer service that they cant fiind or see
9:35 AM Spotmau Engineer:
No
9:35 AM Spotmau Engineer:
Please trust me
9:35 AM Spotmau Engineer:
I am mad now
9:35 AM [email protected]:
but you wont get away with this everyday i will be sending emails and posting on the internet until i get a refund
9:36 AM [email protected]:
i will be calling emailing writing letters somebody will llisten
9:36 AM [email protected]:
someone will give me justice
9:36 AM [email protected]:
i work to hard to just let you take money from me
9:37 AM Spotmau Engineer:
Please read your confirmation email, we will give you a refund soon, please don't do someing bad for our company, please
9:37 AM [email protected]:
i promise you you may have taken 96.24 from me but it will cost you way more than that to make it right again this i promise you
9:38 AM Spotmau Engineer:
I promise our company will give you a refund ASAP, please trust me, my firend!Please do me a favor!
9:39 AM [email protected]:
i have to go to work now but trust me i will be back at it tomorrow and everyday until i get my refund be blessed Praise be to Allah
9:39 AM Spotmau Engineer:
We just want to help you on line, but you have pay the money to another company, this isn't my fault
9:39 AM Spotmau Engineer:
Thank you for using Spotmau Live Support. Goodbye and have a great day!
9:40 AM Spotmau Engineer:
God bless you!
9:40 AM [email protected]:
well it isnt my fault either
9:40 AM [email protected]:
i tried to contact you my computer crashed you cant help but online and if i cant get online i have to do something else
9:41 AM [email protected]:
you couldnt help me i found someone who could, so with that said i didnt need your service you should give me money back you didnt do the work someone else did give me my money why do you want to be paid for work you didnt do
9:41 AM [email protected]:
i dont want or need this service i want my money back
9:42 AM [email protected]:
i dont need this service i want my money back
9:42 AM [email protected]:
i dont want this service give me my money back
9:42 AM [email protected]:
i dont want this service give me my money back
9:42 AM [email protected]:
dont need this service give me my money back
9:43 AM [email protected]:
i dont want this service give me my money back
9:43 AM [email protected]:
i dont want this service give me my money back
9:43 AM [email protected]:
i dont need this service give me my money back
9:43 AM Spotmau Engineer:
I promise
9:43 AM [email protected]:
i dont want this service give me my money back
9:43 AM [email protected]:
i dont need this service give me my money back
9:43 AM Spotmau Engineer:
Okay
9:44 AM Spotmau Engineer:
This is our fault
9:44 AM Spotmau Engineer:
You are right
9:44 AM [email protected]:
i dont want this service give me my money back
9:44 AM [email protected]:
give me back my money
9:44 AM Spotmau Engineer:
You will find your money in your account soon
9:44 AM [email protected]:
i want my money back
9:44 AM Spotmau Engineer:
Thank you for using Spotmau Live Support. Goodbye and have a great day!
9:44 AM [email protected]:
i want my money back
9:44 AM [email protected]:
i want my money back
9:45 AM [email protected]:
i want my money back
9:45 AM Spotmau Engineer:
Got it
9:45 AM [email protected]:
i want my money back
9:45 AM [email protected]:
spotmau is a scammer
9:45 AM [email protected]:
spotmau is a scammer
9:45 AM Spotmau Engineer:
No
9:46 AM [email protected]:
spotmau is a scammer
9:46 AM [email protected]:
spotmau is a scammer
9:46 AM [email protected]:
spotmau is a scammer
9:46 AM [email protected]:
they cheat and steal
9:46 AM Spotmau Engineer:
But we need time to resolve this thing, then you will get a refund
9:46 AM [email protected]:
they cheat and steal
9:46 AM Spotmau Engineer:
spotmau isn't a scammer
9:46 AM [email protected]:
they cheat and steal
9:46 AM [email protected]:
they cheat and steal
9:47 AM [email protected]:
they cheat and steal
9:47 AM [email protected]:
spotmau steals from customers
9:47 AM Spotmau Engineer:
I am really mad now
9:47 AM [email protected]:
spotmau lies
9:47 AM Spotmau Engineer:
We never
9:47 AM [email protected]:
they dont hold up to the guarentee
9:47 AM [email protected]:
they lie
9:47 AM [email protected]:
they dont hold up to the guarentee
9:47 AM [email protected]:
they lie
9:47 AM [email protected]:
scammer
9:48 AM [email protected]:
scammer
9:48 AM [email protected]:
scammer
9:48 AM [email protected]:
scammer
9:48 AM [email protected]:
scammer
9:48 AM [email protected]:
theieves
9:48 AM [email protected]:
theieves
9:48 AM [email protected]:
prey on people
9:48 AM Spotmau Engineer:
Maybe you should read our this wesite
9:48 AM Spotmau Engineer:
http://www.spotmau.com/products/awards/awards.aspx
9:48 AM [email protected]:
that is all a lie
9:49 AM [email protected]:
if i contacted those people and companies with the things that have happened in this session they would be shocked to see that this company is so shabby
9:49 AM [email protected]:
i am sure they wouldnt want to be associated with a company that would steal money from a hard working american
9:50 AM [email protected]:
maybe i should send them snap shots of this session so they could see how you guys do business
9:50 AM Spotmau Engineer:
No,
9:51 AM [email protected]:
boeing exxon mobile
9:51 AM Spotmau Engineer:
Please don't
9:51 AM [email protected]:
i am sure they want to see how this plays out
9:51 AM [email protected]:
red cross air canada
9:51 AM [email protected]:
as a matter of fact we have a large boeing plant here on our military installation i am sure they would love to see this
9:52 AM Spotmau Engineer:
Please don't
9:52 AM [email protected]:
jcpenny aw man
9:52 AM Spotmau Engineer:
Do me a favor!
9:53 AM [email protected]:
they are one of the most well respected stores in the world i wonder how they would feel about the way you've conducted your self here today
9:53 AM [email protected]:
i bet they would be proud you refused to refund my money
9:55 AM [email protected]:
tell you what i am gonna do i am gonna email each and every company on your page with snap shots of this entire session then i am gonna go to every web site and complain about you then i am gonna call the fcc and the bbb then i am gonna send emails to cnn and other stations
9:55 AM [email protected]:
and i am gonna send something to oprah i hope they shut this site down and sue your pants off for the way you have acted they way you have performed and the way you have treated me
9:57 AM [email protected]:
but first i am gonna go over the the fbi site first ask them to launch an investigation on you i bet that alone will get you shut down
9:58 AM [email protected]:
ill just go get started on that
9:58 AM [email protected]:
good night
9:59 AM Spotmau Engineer:
good night
9:59 AM Spotmau Engineer:
Thank you for using Spotmau Live Support. Goodbye and have a great day!

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Spotmau Engineer

Read full review of Spotmau
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

3 comments
D
Jul 07, 2014 1:41 pm

If the product was not what it was advertised as, then the company of the product should offer A speedy refund.

I have just ordered the same product, tried to download it with the e-mail instructions. no luck, called them and was given the run a round. I found A site where members could sign in, I was told I would get an e-mail with my password on it. Got e-mail with pass-
word . Now I can't find A download site, using either of the two addresses sent on first e-mail from Spotmau
Read this complaint to Spotmau engineer, I hope i'm not going to have the same problem.

L
Feb 17, 2013 5:52 am

I read the entire discussion. At first I was starting to feel sorry for the consumer but after reading on feel the customer is more to blame tpan the tech/engineer. I've worked in call centers as a supervisor/mid-echelons and can state as a rule techs do NOT have the authority to grant refunds. This tech at least did not hang up or get nasty - which, considering the anger & threats by the consumer was remarkable. Companies are well aware of the potential harm many consumers can do - but reading this makes me wonder about the person who kept after an employee who stated he was doing the only thing he was authorized to do: send the refund request to Customer Svc. Yes, Spotmau should've given him a refund. Yes, he had a valid complaint. But did he handle it correctly? Writing dozens of times over and over 'I want my money back' and ' scammer' solved nothing but showed his lack of self control. The consumer kept up his rant from 8:30am til 10am with up to 10 postings a minute demanding his money despite stating he knew the tech couldn't do more. If he wasn't being served by a man whose job is to fix computers - not refund money why keep up the on line assault? I can assure this consumer if he did send this ranting print out to the companies listed they read it and threw it away as coming from a nut case. The better way would have been to be respectful, state his case, ask for the supervisor on duty & talk to them. Then if the supervisor couldn't help he could've requested the contact for the next level up & continued to repeat his case til he reached the right one. Eventually one gets to that person. Patience & respect accomplish far more than carrying on like a 2 yr old with a tantrum.

A
Jun 12, 2011 12:44 am

I live in Georgia (USA) and have paypal and everyone demanding a refund from spotmau for me. They are doing the same thing to me (sending me e-mails asking me questions). I am like you...I don't want their questions, their help, their product...I just want a refund which I am due. It is supposed to be guaranteed. This is fraud and I am fixing to following in your footsteps and get legal involved.

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