Spirit Halloween reviews and complaints 1
View all 119 complaintsSpirit Halloween - customer service
For the last 4 years I've bought costumes from them for my kids but after today's (10/20/19) experience I will no longer be supporting them. At the Maplewood MN location, I went to the fitting room with my son, a younger female employee told us to go ahead and help ourselves to a room. As I was fitting the costume on my son a older female employee with glasses comes in and starts demanding "Give me my bags! (pointing at the empty bag the costume came out from) and yells at us that we can't try on accessories and I explained to her that we are not trying on any accessories and just the costume from the bag. We were just told we could help ourselves so I don't know from what's right and what's wrong. She kept DEMANDING for the bag and everything else that came out of the bag in a loud voice as if we did something very bad. I felt blindsided and embarrassed and was just rushing to take the costume off my son. So basically due to horrible customer service, I will no longer support this business.
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