Sparrow review: Phone call

Dear Customer Service Team,

I am writing to formally lodge a complaint regarding a deeply upsetting interaction I had today, July 4th, with a representative named Michelle.

Before verifying my account status — which currently shows a zero balance as I made a payment hours ago — the representative called to yell at me about my balance. Throughout the call, she was extremely disrespectful, spoke over me, and shouted. Furthermore, she stated that she did not care about the United States or the holiday, eventually used profanity, and hung up on me.

I strongly encourage your company to listen to the recording of this call to see how poorly your customers are being treated. No one should be treated this way, especially on a holiday.

Please have a supervisor contact me regarding this matter after the holiday break.