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Southern Energy Homes know nothing about customer service. I bought one of their homes not even four years ago now. Late within the first year the roof started leaking through some light fixtures. I called the salesman when I started experiencing these problems. His suggestion was to hire a roofer. I tried calling the customer service department to tell them about the situation but never could get through to anyone within the first year. Once I did get through to someone they told me that the house was out of warranty but to send in some pictures and they would review it. I've been in the house for 3 and half years and have mailed three sets of pictures and a couple of letters. They are denying my claim and trying to quote the owners manual to me saying that I have not kept up with yearly repairs on the roof even though I have. It was leaking so why would I not try to repair it?
This company does not seem to care about safety. My family is living a moldy fire hazard and Southern Energy does not care. This is a horrible company to buy from. I wish anyone trying to buy a mobile home would give me a call first so that I could tell them the whole story about my ordeals with this company. DO NOT BUY A SOUTHERN ENERGY HOME UNLESS YOU HAVE A DEATH WISH. If you have questions or suggestions I will be more than happy to reply to them through gmail. a l l 4 b g b @ g m a i l . c o m
The complaint has been investigated and resolved to the customer’s satisfaction.
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I too am baffled by the SE homes. I bought through Oakwood in Amarillo Texas and mine came from Ft Worth and moved in mid January of 2015. I did not do my homework prior to building other than checking with the Better Business Bureau on the local dealer. Only one complaint and it was resolved. Oh, how I wished I would have read these postings. I am doing my best to keep anyone from making the same mistake I did.
I'm game on a class action suit.
Total piece of trash. Floor pops, cracks and they came to fix it 2 times and destroyed the linoleum and now won't replace it and the floor still pops when you walk on it. They even stapled the linoleum down from the top when they finished up. They now say it's from the home settling, but started within one month and I have had the house leveled since then.
I paid $3500 extra for a 8x16 covered porch. Within 4 months, boards were falling down. After repairs, they still fall down and the steps lean.
I was lied to at sales. I was to have a 34" door. I have a 32". The factory now says they measure not the door opening as anyone else does, but they include the frame in the measurement. No one told me that my 34" door I paid for was NOT a 34". The factory will not make it right as well as the floor.
They have tried to fix the air gap on the front and back doors 3 times with a hammer ? WTF. Instead of putting more weather stripping in, they hammer on it. The factory repairmen come from God knows where. Gezzzzzz
I wish id seen this page also before buying my home. Only a year old and same thing as what you all are saying. Feel so dumb and feel like I wasted $ as well. Has anyone ever tried getting a group suit against them together. I'm all in. I want justice and reinburstment. I was lied to. Please someone anyone join me so we can do something.
We just Purchased a Southern Energy Home in March 2014. It has been nothing but a NIGHTMARE! The first home they brought out flooded from Rain, due to the installers did not get the roof on it and just stapled plastic on top and said a Roofer will be here tomorrow to join the roof and shingles. Well No Roofer showed up and it came a rain storm and Ruined the Home. They actually thought we were going to keep the Home! We had to threaten with a Lawyer to get anything done. They Had us a New house brought out in about 2 weeks. Well now this Home the Vinyl Siding on it Looks Awful! It is bulking and wavy. Not one time has anyone come from the Factory, to look at the problem. They have sent two contractors out that were not very professional at all and just rushed to get done. Needless to say we still have a Huge Problem with our siding. It's just makes me sick to my Stomach! I wish we would Have never purchased a Southern Energy Home! We are now Moving forward with A Lawyer and the State to resolve this and if Not, I will let them come Pick it Up...I am not paying my Hard earned Money for This JUNK!
I warn any of you to NOT BUY A SOUTHERN ENERGY HOME!
My husband and I also made the mistake of buying and paying cash for a Southern Energy home. It is only a year old and already falling apart. There is no way this house is insulated and the smell from the cabinets in the kitchen is awful. I can't even cook in there and forget having company over. I am filing a lawsuit. Anyone want in ? I'm in Arkansas btw...there are so many other problems that will never be fixed. I've had several different sets of repairmen here, sent by the factory, and it gets worse every time they leave. I paid almost $100, 000.00 for this house and I will be lucky to end up with a pile of moldy lumber by the time it's all said and done.
They are owned by the same man. We bought a Southern Energy Home in Feb 2013 and none of the windows were sealed, The master bathroom window has been worked on 5 times then finally replaced. Cheap, Cheap, Cheap material. We ordered our home with R38 insulation and when we went up to look because our utility bill was very high there was only 4 inches of insulation and only on one side of the house. There should of been 13 inches. They did come out and put more in but it took 3 times for them to get it right. We had a HERS inspector come out and check out the house and found out that there was absolutely no insulation in the walls and that they say only a thin piece of plastic is the insulation on 4 inch walls. Worst mistake my husband and I ever made was buying from them. RUN! don't walk from their lot.! I can go on and on, and we are just starting arbitration for our floor.
ok well Im looking around to buy a home and I found a southern energy home of Texas ! and I love it but now after reading these comments im really considering not buying this home ! Did any of you purchase you home in Texas or from the Texas branch in fort worth? and do you know if Southern Energy bought out clayton homes ?
We bought our house from Southern Lifestyle Energy and Southern Energy took it over. We had so much problem with Don Hurdon of Affordable Homes whom we bought it from. The air condition and heating was installed wrong and all the air and heat was going to the bottom of the home. They came and did a walk through and came back but never return to finish fixing the problems. The doors don't close properly. I have two leaks in the corners of the house. The kitchen cabinets were bubbled and we use the fan all the time. The front door is peeling and both doors are missing the sealing strips. The back door leaked so much when it rain that it ruined the frame of the door. I get the same run around like everyone here. I am also gain for a class action suit. This is ridiculous. These homes are not cheap at all and they will probably crumble before the life of the loan.
I would most certainly be in in a class action lawsuit! I bought my SE home in 2005 and its pretty much falling down around me...
@Marylou3261969 - I think a class action lawsuit against the company would be a great idea. I know from experience that one person can't win against this company and their millions of dollars. Maybe we should include Warren Buffett in the lawsuit since he owns the company. Also, if mold is already visible in your house, then you probably have a lot more behind the walls. You either need to repair the leak and remediated the mold or move out. If you stay in the house with the mold, you and your family could get very sick.
@Marylou3261969 I think a class action suit against the company would be a great idea. I know from experience how difficult it is for one person to win against the company. Maybe if a large group of people with the same complaints filed suit, it would make a difference. I also know from experience that you need to move out of the house or repair the leak yourself and remediate the mold. If not, you and your family could get very sick.
We all should get together and have an attorney file suite against them I have had a leak that was unnoticed till the other day and because of that leak I have mold growing on both sides of my double doors and in my kids bathroom and my home isn't even 4 years old !
I wish I had seen this page before we bought a Southern Energy Home. We paid $80, 000 for a Southern Energy Home in 2006. We had to move out in 2010 because of mold. By the time we found water leaking at the eaves of our home, we had water in the walls and floors. It was over $60, 000 worth of repairs. Southern Energy refused to repair it. They spent more money with experts trying to prove it wasn't their fault than it would have taken to fix our home. Meanwhile, we have an $80, 000 yard ornament. It's not safe to live in. DO NOT BUY A SOUTHERN ENERGY HOME!
I purchased a new SE home from Rightway in Popular Bluff, Mo in Febuary of 2011. I was told that in two weeks after delivery everything would be turnkey and move in. After 3 weeks we orderen and had our furniture scheduled for delivery. The drywall man still did not have the cracks repaired nor the painting done. With the furniture delivered he did not use drop cloths, Paint and sanding dust everywhere not once but on 6 different times. Miter cuts on door trim could have been made bu a 5 yr old child. The mfg SE homes tells me that water standing in bottom of tub is the norm " it is just made that way". as the tub wont drain, the drain goes up to a T. This home cost a 100M delivered and set up Cheep, Cheep, trim and construction with flash and dash to distract the buyer, Buyer Beware!
I totally agree with you. I have personally stopped 3 people from making the mistake of buying a Souther Energy Home. My house is 8 years old and is falling apart. Had new flooring put down. As the installer was nailing down the staples use to hold the previous carpet, some of the other wood was popping up at the seams. I just discovered I have mold inmy bedroom. However its not behind the sheetrock, its behind the "wallpaper" that is covering the sheetrock! I found yellow mold in another wall. Need to have the whole thing inspected but then again who can afford it! I spoke to Nina at the main office about some other problems. I was told the house is out of warranity so there is NOTHING they can or will do. So it sucks to be a owner of a southern energy home.
Just bought a SE home, total piece of crap & forget getting any help from the manufacter. if I hadn't paid cash I would let it be repoed, seriously.