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CB Consumer Electronics Sony Complaints #162-181
Sony

Sony review: venta de equipos defectuosos por sony ( 1 comment)

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11:36 pm UTC
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Compre dos televisores de la marca Sony uno de 32" en 2009 KDL 32L4000 en brandsmart USA y el otro de 52" 2011 KDL 52Z 5100 en Best-bay, desde que los compre me estan dando problemas le he comunicado en varias ocasiones A Sony y ellos me han enviado 2 U.S.B con actualizaciones pero no ha sido suficiente, se calientan horrible y ahora los dos estan rotos de igual manera por el screen .Me comunique con Sony en california y la solución que me han dado es cambiarme el de 32" por otro igual reparado y tengo que pagarles $195.00 y el de 52" cambiarlo por otro igual reparado .Es algo inaudito que Sony no reembolse el dinero por una mercancía defectuosa que le han vendido a los clientes como yo que tenemos todos los equipos de marca Sony porque confiábamos en ellos .Estos televisores tienen recalls atentamente Yamile Napoles .

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SonyListens
SonyListens
US
1 complaint
77 comments
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Jul 10, 2012 2:02 pm UTC

Hello Yamile, I apologize that you are not completely satisfied. I understand your situation. It is true that we only cover sets for as long as the warranty. Sony provides a warranty for all products to allow for initial failures to be covered at Sony's expense. As a general rule, Sony as with most every other set has a warranty that is one year parts and labor. Once that warranty expires, it is the customer's responsibility to cover repair costs unless there is an extended warranty in place. Many people accept the one year which is included, however many more buy an extended warranty. When any issue with a specific model goes above normal failure rates, we often extend the warranty to a period above one year. The KDL32L4000 does not have any issue with abnormal failure rates, but as with most things, it can and sometimes does still fail. Sony does stand behind its products which are outside of warranty by marketing repair and/or replacement options. Since your KDL32L4000 is now out of warranty and in fairness to all Sony customers; responsibility for the repair cost is yours. Even so, because we appreciate you as a customer and since retaining you as a customer is very important, Sony has offered a low cost replacement option in lieu of repair. The KDL52Z5100 does have a Limited Warranty Extension which can be seen @ http://esupport.sony.com/US/p/news-item.pl?news_id=449&mdl=KDL52Z5100 Thanks, Scott Fuentes

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