Solara Medical Supplies – Lack of response concerning questions only solara medical (adapthealth) can answer

Solara has a customer order response system that does not work even via their staff and will not answer their phones. The erroneously shipped 1/3 of a 3-month supply of Tandem Insulin pump consumables and have made the same mistake over the last 1.5 years. I called to resolve the above and to ask a question concerning Medicare coverage of Dexcom G 7 3 times/days this week and 1-day last week. I've stayed on hold for up to 94 minutes even though their system indicated on 2 occasions the wait was less than 5 minutes and today less than 30 seconds. On 3 occasions after remaining on hold for over 20 minutes I opted to be called back using Solara's system. Never a call a back. I went to the Website to register my concern with the above. It appears as if Solara is severely understaffed and cannot handle the customer call volume or is preparing to close this business. If Solara is going to close this operation, they should contact each patient and their doctors to ensure patients do not find themselves in dire medical supply need. For some of us this is truly and serious medical care concern.

Richard Dillender [protected]@yahoo.com