Smile Generation Financial / Comenity Capital Bank review: Being charged interest after paying 'current balance due' listed on website

On November 15, 2023 I paid my balance in full (current balance) on the Comenity/Smile Generation website. The website stated that the current balance was $2401.99. I paid that in full. On November 22, 2023 I received a new bill saying I have a new balance of $42.10 for interest. This to me is an illegal bait and switch. Stating a current balance on the website then charging interest after the fact. Current balance should include all of the balance due. I have filed this complaint with the BBB. I have also reached out to an attorney regarding this matter.