The complaint has been investigated and
resolved to the customer's satisfactionResolved SinglePoint — Horrible Online Banking Program
resolved to the customer's satisfaction
US Bank stopped allowing customers to view their accounts on the US Bank website. Instead, they've created SinglePoint Essentials, a buggy, clunky, unnecessarily complicated system. Every time I want to look up a statement, I get lost. I'm a computer savvy 24-year-old, and I've never been able to find what I want with this system without calling the customer service department (whose reps range from very helpful and nice, to terse and easily fed up). I told one rep, "I just want to see the ACTIVITY for the last month. I don't want to see any information on a day when nothing happened in the account. You can see how that would be a useless piece of information, right?" The nice man said, "You'll have to print out a Previous Day Summary, every single day to get that kind of information." I said, "But that defeats the purpose of an online monthly statement, doesn't it? What is the point of the 'report filters' if I'm the one who ends up doing all the filtering?" His answer: "I'm sorry, that's just how it works." He was very nice, but this is BY FAR THE WORST online banking experience I have ever had. I will NEVER recommend US Bank to anyone, simply because of SinglePoint.