sincoheren manufacturer chinabreakdown of new machine

S
This review was posted by
a verified customer
Verified customer
Review updated:

Dear Sir, You many not be able to help me much but I would like to know if there is a board or some where you can go to complain about a company that will not honour their warranty on a product in china. I bought an ipl machine from sincoheren in china advertised with alibaba. It broke down in 4 mths and the last 2 months have been hell trying to get it repaired. they sent parts, but when this did not work a number of times I had to pay 900 dollars to get a technician from china to repair it. they could not so they sent the main part over and we had to put it in and still it wont work. I will continue to work with the company as I have no choice. but I need to know where i can lodge a formal complaint. they did agree to send me a new machine then changed their mind Thanking you sharon butler

Responses

  • An
    Angela Anastasiou Jul 30, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Hi Sharon
    Sorry to hear of the problem you experienced, Did you ever get it resoloved?

    -4 Votes
  • Ba
    bahar baber Sep 15, 2020
    This comment was posted by
    a verified customer
    Verified customer

    sorry to hear that, if possible, could you tell us the sales name ?

    -1 Votes
  • Fj
    Fjari Sep 16, 2020
    This comment was posted by
    a verified customer
    Verified customer

    We also had service problems with sincoheren. Our laser hair removal machine broke after just 1, 5 year and 600.000 shots and we had to purchase a new handpiece, for 2000 usd.!! No service at all. We bought the machine with 10 million shots guaranteed. Don't buy from sincoheren!

    0 Votes

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