The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Silver Truffle LabradorsBad business

They do not provide a proper contract of sale with the deposit for a puppy. When the puppy is ready to be picked up a person has to almost brow beat them for the papers. They will only interact with customers through text messages and barely emails. They are rude and do not hold true to their words. If you pick the pup in person they will not even allow you to see the sire and dam of the pup. Overall they have some shady business practices..

STAY AWAY!!!

Responses

  • Un
    unhappymomma Jul 06, 2016

    On July 6, 2011, I purchased a female charcoal lab from this kennel or house. She was seven weeks old at the time of the purchase. During the first three weeks of her being with me, she spent almost all of those weeks in the animal hospital, so sick she almost died. She had worms so bad she was coughing them up. From her being so ill at a young age, her immune system is compromised as well as other genetic factors. She also has multiple skin issues. When I purchased her she had no hair on her ears. Being the lab lover that I am and having to put my chocolate lab down that same day, I was told she was the only one available so of course I bought her, i would not leave the baby behind. She has been diagnosed with demodex mites/mange and has had thousands of dollars in veterinarian treatment including being dipped for the demodex over six times, she must take flea medicine year round and other medications as well. She currently has a bald spot on her side that has been there for two months. She is currently on two medications and has been for at least six months with no results. I was unaware of what demodex even was until my vet showed me under a microscope after scraping her skin on several occasions. She goes from bad to good with her skin and fur. She hardly has fur on her ears and at times they have no fur at all, she also has no fur on the backs of her legs and never has. As the information says below, a dog with a good immune system can fit them off because all dogs have it. However, since her immune system is so compromised she cannot and will never be able to. Her immunity was damaged when she was so sick as a puppy.
    "Once eliminated, most dogs do not acquire another infestation; the dog’s immune defenses are primed to eliminate any new demodex mites. However, there are certain dogs that, because of genetic programming, do not produce the specific immune factors that will target the mites for destruction. That specific lack of adequate immune defense against the mites is a hereditary aspect of the disease that can predispose an infested dog to a severe, unresponsive case of demodex."
    She is going to be three in May and is still having all the same skin issues she has had her whole life and that she will always have. I contacted you on several occasions when I first got her because we could not figure out why she was so ill. You returned my call once and told me that she did not get the worms there. However, she did because as everyone knows, all pups have worms, they get them from their mother. That is why they must be vaccinated for them.
    I am only writing to make you aware that she has several skin issues and they are genetic plus her immune system was destroyed because of her health as a puppy.
    I will say she is an angel and I would not trade her for the world however, I have spent so much money trying the help her it makes me very angry that I paid a lot of money for a pure breed dogs that has so many health issues. She came with a health care guarantee that is was worthless. I am not sure if any other dogs from her litter have been effected with anything or if she was just the unlucky one! I am so grateful that I was the one to purchase her because I know that she is getting the best care possible to have a good life. Others may not have wanted to spend thousands of dollars trying to help a dog that was supposed to be in good health.

    7/6/2016 I will say one thing about my lab, she is great and has been through so much. She is the sweetest dog and I am so blessed that I was able to save her and give her a home that she could be properly taken care of. I would never buy or recommend this kennel to my worst enemy. The people were rude when called with issues and of no help and or coarse nothing was there fault. I would not buy a cup of lemonade from this women. This place should be shut down for animal cruelty the way the animals look!!

    0 Votes
  • Pa
    Pamela Barkley Dec 11, 2015
    This comment was posted by
    a verified customer
    Verified customer

    having trouble getting papers will not return calls said she did not have papers on the male she bred and needed to get them before she could registered puppies her site states that it is unexceptionable to breed dogs without papers but that is what she did

    1 Votes
  • Po
    poor puppy Dec 14, 2014

    DO NOT BUY A PUPPY FROM SILVER TRUFFLES!!! I have a lab I got from them and it has a bad hip and they will not return ANY of my calls, txt or emails!! supposedly have a 2yr guarantee but cant talk to any one so I guess a lawyer is in order!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.