Silver Cross Hospital review: Emergency room lack of care

On 8/24/26, my son was transported by ambulance to your Emergency Department after his vehicle was rear-ended by a UPS truck. We arrived around 7:30 p.m., yet he was not triaged until approximately 10:30 p.m. Despite reporting dizziness, nausea, confusion, and memory problems—including being unable to recall our home address—he was only given an anti-inflammatory and Zofran. The transporting EMTs believed he had suffered a concussion and strains. A CT scan was performed around 11 p.m.
After approximately 12 hours in the waiting room, he was finally seen by a physician around 7 a.m. The evaluation lasted less than a few minutes and consisted of limited questions and a brief neurological exam. His eyes were never examined, and he was not asked about his ongoing dizziness, nausea, confusion, or other symptoms. During the exam, he reported only feeling touch on his left side and required repeated instructions to shrug his shoulders. When I expressed concern that he was not responding normally and explained his documented history of concussions at your hospital, I was dismissed and told the physician was “talking to the patient.”

We were simply told his scans were normal and he could go home. No wheelchair was provided despite his difficulty walking, requiring me to physically assist him out of the hospital. His discharge paperwork only listed a motor vehicle accident and cervical strain.
Throughout the 12-hour wait, my questions were met with comments that I could leave if I did not want to wait and an eye roll from front-desk staff. The excessive delay, inadequate neurological assessment, dismissive communication, and lack of basic compassion were unacceptable.