Silkies Enriche / HCI Direct Inc.unsolicited packages & envoices

B
This review was posted by
a verified customer
Verified customer

Recieved unsolicited merchandise. Their phone number that I was able to use successfully is customer service at [protected]. Also, here is what the postal service says:

Receipt of Unsolicited Merchandise

A company sends you a gift in the mail--a ball point pen, a key chain, a tie. But you didn't order it. What do you do? If you are the type of person this company is looking for, you may feel guilty about accepting the item without paying for it. Don't feel guilty! It's yours, and you are under no obligation to pay anything.

You, the consumer, may only legally be sent two types of merchandise through the mail without your consent or agreement:

Free samples which are clearly and conspicuously marked as such.

Merchandise mailed by a charitable organization that is soliciting contributions.

And in these two cases, you can consider the merchandise a gift if you wish. In all other situations, it is illegal to send merchandise to someone, unless that person has previously ordered or requested it.

These rules are codified in Title 39, United States Code, Section 3009. That section of the Postal Reorganization Act of 1970 incorporates these protections for American consumers and makes the mailing of unordered merchandise unfair methods of competition and unfair trade practices under the law.

If you do not wish to pay for unsolicited merchandise or make a donation to a charity sending such an item, you may do one of three things (in each case, by law, you have no obligation to the sender):

If you have not opened the package, you may mark it "Return to Sender," and the Postal Service will return it with no additional postage charged to you.


If you open the package and don't like what you find, you may throw it away.


If you open the package and like what you find, you may keep it for free. In this instance, "finders-keepers" applies unconditionally.

Furthermore, it is illegal for a company that sends you unordered merchandise to follow the mailing with a bill or dunning communication.

If you are aware of violations of the federal law prohibiting the mailing of unordered merchandise, or if you have personally had difficulty with such items--especially if you are sent statements demanding payment for the merchandise--you should contact you local postmaster or the nearest Postal Inspector.

Responses

  • Na
    Nancy Lou Wheaton Jan 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received a sampler from Silkies Enriche I had not ordered in November, 2007.
    Then, I received a bill dated December 21, 2007, claiming that I had failed to make a payment of $19.94. Since I had not ordered the product, I did not pay for it, and gave the matter no more attention.
    I appreciate your comments and suggestions. I plan to send this mail to the nearest postal inspectors and ask them to follow up. Then, I plan to send a copy to the Federal Trade Commission, because they regulate interstate commerce. Then, I plan to send a copy to the company at the address where they will "receive money, but no correspondence. As a matter of fact, all theyprovide is a phone number, not a company location address.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.