Shoeski King Crab review: Over a month, no crab. Now cannot get a response after promised full refund

Ordered 12/30/22 and still have not received crab nor refund via emails (which I have all of them). Now after multiple more attempts, get no reply. Even tried a different customer service email and the tell me "that order was through a different"store" and to contact original email service rep.
Dear valued
Thank you for your order 110114 on SiteGlad to tell you that your order has been shipped out today, and below is the detailed shipping information: