We approached Shandong Shenqiang Steel Pipe Manufacturer for steel in July 2022 products for export. Communication was seamless until we required the Material Certificate and shipping Bill of Lading then we did not receive any further feedback. Calls and emails went unanswered. We concluded sale terms and agreement late August 2022.
Deposit paid but no other terms of sale fulfilled.
Desired outcome: Deposit to be refunded fully and apology to be issued for non supply.
The supplier reached out to us and offered good communication and remedies for all previous issues. They have assisted well and the issue has been resolved. Looking forward to long cooperation.