Resolved Serenity Travel Club — Lack of Service
This is supposed to be a discount travel club with up front paid membership with an association with DVI Inc. I have been associated with this club for 6 months and have yet to book an acceptable vacation through them. They have the worst communication methods I have ever come across. They rely on telephones yet they almost never return phone calls. Nearly everyone I talk too provides different information including management. When I speak with the recpetionist I am told someone will return my call. Good Luck! I have been mislead with the information provided to me and they do are not interested in correcting the situation.
I can not imagine a worst travel club. My fist attempt to book a vacation took 5-6 weeks of constant calls. yet the price was too high and in fact I booked travel using internet sources cheaper, with better accommodations and with less hassle. As a result of this mistake on their part I was verbally informed I would receive a free 1 week condo unit. When I attempted to collect they denied ever offering that to me.
This is the worst experience I have had for many years. I hope someone else can learn from this experience.