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On 09/13/23, my car was taken into Seminole Toyota for service. I was advised that in addition to the oil change, it needed the Brake System Fluid Exchange, which we had they do. Upon leaving my service advisor said the Dog Bone Mount needed replacing due to its wearing.
On 9/17/23, I was emailed the Multi-point Inspection report, which included further service recommendations. The only recommendation was the Dog Bone Mount.
On 11/21/22, I received an email from the Sales Manager at Seminole Toyota entitled: Seminole Toyota Wants to Buy Your Car. It also says, "On paper your Camry looks like a perfect match for us."
On 12/07/22, I called Seminole Toyota to schedule the Dog Bone Mount service,
and was told that my car needs 2 additional motor mounts, and a new motor. I have sent the manager 2 messages. He will not contact me. I wrote him a letter. He will not contact me. I have talked to The Brand Engagement Center Advocate several times. I have had several case numbers. No satisfaction. I sent 6 pages of evidence. They keep closing my case. They know that the manager won't contact me. They have tried to contact him themselves.
Desired outcome: I want another inspection done on my car free of charge by another dealership not associated with Toyota. How can they let a customer leave without telling them the motor is bad?
