Sears Brands / refrigerator mod# 596.76523500 ser# 10392764ja
My name is Moises Rodriguez from Pearland Texas (E mail address [protected]@aol.com)
My complaint is regarding the poor Quality of my Kenmore Trio refrigerator.
On Monday May 13 we returned home from a short weekend vacation to find that my house had water on the floor in the kitchen, dinning area, pantry and laundry. The refrigerator door was frozen because the ice maker water continue to run flooding the freezer and turning in to a solid block of ice. Once we noticed the problem we unplugged the refigerator for 3 days, not realizing the amount of water in the freezer the house got flooded 2 additional times. This Kemore refrigerator has a long history of problems with the ice maker replaced by Sears at our expense and the compressor had to be replaced too.
When you buy Kenmore applicances you think you are buying top of the line but apparently I was wrong.
I expect a formal report regarding my complaint without having to escalate this. As a minimum expect some compensation for all the problems and loss of all our food in the freezer/ refrigerator and the pantry floor when it got floodded.
Base on your response and corrective action we will consider buying Kenmore applicances in the future. Attached are the pictures of the ice found causing the door to freeze and had to destroy it in order to open it after 72 hrs of defrosting.
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