Sears Appliance Warranty review: Cinch home warranty

Several year back when I had to have my gas dryer service by Sears, they recommended the service/home warranty Sears offered on appliances. I took it out and have maintained it for a number of years. About a month ago I called to file a ticket on my over the oven the oven microwave/exhaust. Come to find out, this is now being handled by Cinch Home Warranty. Anyway the tech diagnosed as frozen motor, parts no longer available, specified type and color and requested replacement. Color was white. He said the company would notify me regarding replacement model and install. Two weeks later I had not heard back from the company and after being on hold for over an hour the rep came on and told me I would be receiving notice within 48 hours of the replacement model for me to accept as well as a buy out. The model they selected was garbage and the color was biscuit. I called regarding color and they said they didn't have to replace the same color. The model they selected also comes in black and white as well as biscuit and all are the same price. Anyway, the item was to be shipped to the installer company which would schedule an install date. Tempo logistics showed up to install the new item on 7/16/2022. Tempo Logistics showed up with 2 men in a rented truck. They expected me to clear a major pathway that was wider than the portal they would have to come through. Even another door access was unacceptable to the. The unit itself weighs under 50# and has dimensions of 15"deep, 29.5"wide by 15" high. There would have been no problem with them bringing it in lengthwise. As I am on oxygen, they would not help me life the dual induction burner I have on my stove top because I cannot use gas around oxygen. Of course that would have only given them 3 additional inches of clearance which was not needed to replace the unit. They left. I spoke with their dispatcher and told him how lazy and uncooperative his people were. The order was cancelled. Today I called Cinch. I was on hold for 1 hour and 454 minutes to speak to a rep. I explained the problem. It took her forever to verify the cancelled order. Then I told her I wanted to cancel my policy and any further monthly charges would be reported to the credit card company as fraud and misrepresentation of a product. She then transferred me to the department that handles account. Again through all the useless protocol, they supposedly cancelled my account but told me that I could reinstate it within 90 days if I wanted to. When Sears was actually managing this policy the service was great - prompt, qualified service personnel, etc. Cinch is a pathetic company. I do not understand how these home warranty companies stay in business. The service is horrible, the response time from report to repair is abysmal, and often no more than a duct tape temporary repair.