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Today I brought my 3 1/2 yr old son to Dr. Ergas' office for a checkup. I am familiar with their prefrences for children to go back by themselves, but with my son being so young and being nervous, I was more than happy to accompany him. The assistant that we first saw was very nice, trying to make him comfortable, as he was covering his mouth because he didn't want to show his teeth. (very normal for a 3 yr old, obviously) After a few minutes, she told him she was going to go get Dr. Ergas so he could look at his teeth. When the Dr. entered the room, he told me to put him on the green chair (the chair the kids usually lay down on) Despite my sons anxiety, I did so - figuring Dr. Ergas had a plan to try to make him feel a little more comfortable. He immediately put on his gloves and told my son to open up so he could see his teeth. My son got very nervous and kicked his feet.. hitting a table that was right next to the chair. Dr. Ergas screamed immediately "HEY DONT KICK MY THAT! THAT'S MY TABLE!" His tone was very scary and intimidating, and I doubt he could have screamed any louder. He then threw off his glasses, and said " He needs drugs, this is a waste of time!", told the assistant to weigh him, and stormed out. The assistant nicely and playfully walked my son down the hall to the scale, where he cooperated getting weighed. She then took out the bucket of stickers, and said he could pick one.. After be picked one, he continued to look and she said " you deserve two, you can take another one" after he picked a second (he said it was for his dad), he wanted to pick another for his brother, so she let him pick a third. Then we went back into the office to talk to Dr. Ergas... He told me that he was going to give my son some drugs because he doesn't want to listen... he continued to tell me that the drugs he was going to give him would make him feel drunk.. and proceeded to tell me about how their are "happy drunks and mad drunks.. the mad ones are the ones you see out at the bars sometimes, and i hope he's a happy drunk cause if not, i really dont want to see him again" I was literally speechless, just staring in disgust. As he was saying this, he was staring at my son, playing with his new stickers... Then he looked up at me and said "ya know what, he really shouldn't even have those stickers, he shouldnt be rewarded for not listening" I immediately walked out, as I just could not take the disrespectful and hateful way he treated me and my son...
... I now see there are many other complaints just like this, Something needs to be done to help prevent this happening to other kids and parents. PLEASE SPREAD THE WORD!
The complaint has been investigated and resolved to the customer’s satisfaction.
I 100% agree with both of these reviews.. I changed dentists to Dr. Ergas recently in Hooksett and my child's first appointment I felt that the assistant was irritated and impatient and they didn't explain anything to where I would understand it, I figured maybe they were having a a rough day so I let a it all slide even when Dr ergas came in the room he didn't introduce himself to my child or anything so we had to go back another day. my son needed a tooth removed and it being one of his first dentist appointments where he would actually open his mouth because we gave him Tylenol with codeine to help calm him down an hour before the appointment we went in and they said that they can't have the parent in the room and we could only walk him back so my fiance (daddy) walked him back as I was full of nerves ... So when he came out he saw me and started balling his eyes out I figured it was from the laughing gas and all that had happened so that was done we had to go back again for him to get fillings and the spacer in. we went and my son had the Tylenol with codeine again and he went out back once and wouldn't listen he kept saying that his cheek was hurting and the nurse said he's not listening you need to talk to him he's numb he can't feel anything... In a very rude tone so then I tried talking to him and he was crying said his cheek hurt and wanted me to go back with him so I said he won't go unless I'm with him so they said while I'm in there I can't talk to him and have to stay out of the way so I held his hand from the bottom of his chair and I rubbed his legs Dr. Ergas started putting stuffing in his mouth to hold it open more (my son has a very small mouth and Dr ergas has very big hands) so my son screamed and yelled that hurts Dr ergas in an aggressive Manor says I'm not hurting you stop that then proceeded to say I can't work like this he needs to stop he was crying and upset and they like about yelled at him and I wasn't happy so then the assistant says mom are you ok with this I looked up with like tears and said not really. . so Dr ergas said I can't work like this talk to him cause if not then we can reschedule I won't work like this so I talked to my son and he kept saying his cheek was hurting ( I found later it was the crease in his lip hurting so I talked to the assistant asking how do you know he's not actually in pain she said with all he has its numb he can't feel it he doesn't no the difference in the numbness feeling and discomfort I said if he's numb he shouldn't feel anything even discomfort... She argued and turned to talk to my fiance the assistant talked him while I talked to my 7 year old son well she tells him that he's numb it would be a waste not to at least get part of the work done and they could use some Type of board they have to strap him down to I was against it to a point because it was numb and he wasn't going to come back to do it again so my fiance signed the paper work and grabbed my son to bring him back cause I said the only way that will happen is if my fiance can stay back there with him so they allowed it .. I cryed listening to my son scream while his dad brought him to what I now know was a tramatic experience for my son... They only got a cap on one tooth because they cracked it and that was it they had to stop . my son ran to me when they brought him back and cryed.. the assistant stood there saying he wouldn't stay still so he couldn't put the spacer in so I had said I called my cousin who's a dental hygienist and asked her opinion on the situation and she said she wouldnt have done it because of the tramatic experience for my son when he's already afraid of the dentist... Well the assistant starts saying well ive done this for 30 years I know what I'm doing blah blah blah and waved her hand up at me like waiving what I said off as it didn't matter to her... She was very rude and so was Dr ergas I said to the assistant before they did the board that I didn't like the way they talked to my son in the room when I was in there and she said you have to be that way in this situation... I'm going there this Wednesday for my daughter (who also got a tooth pulled and told me after all this that they didn't introduce themselves to her and never talked to her in the room the whole time...) So she needs a retainer for the two teeth she got pulled... I'm bringing her for that because she wants to do she won't have to wait for another dentist so when I got in I will be letting them know how bad there communications skills and people skills suck. They act like the patient isn't a person and I feel that because they work of people that are mentally challenged and kids that are defiant (kicking punching screaming) so they treat everyone like they aren't people just a job they need to do... It's not right and I will spread the word about this place I feel sorry for any child that is brought there that is scared because they shouldn't be there they will be terrified by the time they leave like my son is now...
I 110% agree with this review. I was referred to Dr Ergas as my 3 year old has had to use a
nebulizer and it ended up being the cause of Roth damage to her front teeth. I was never told that was a concern and to wash out her mouth after use so parents should know this as well. Anyhow I felt that the receptionist was very rude when I made the appointment and she wasn't any friendlier in person! I had 2 toddlers with me and they keep their front door open so my kids thought it would be funny to keep running out to the hallway. She sat there shaking her head and making noises while I struggled to keep 2 small children in the waiting room and wouldn't be so kind as to close the door until my appt was finished to make my wait easier. When we went back Dr Ergas came back and never talked to my daughter to explain what he was going to do like most pediatric dentists do. He just went for her mouth and she was scared! I was told the 4 teeth can't be saved and they would give her meds to make her sleepy strap her to what looks like a toddler straight jacket and pull the teeth. They were totally lacking in any compassion. This news was upsetting as was their treatment plan and they talked to me like they were talking about a dog not my cherished little girl. vets have more compassion! I had a lot of questions which they rushed through and seemed annoyed with and sent me on my way. I left with a bad feeling and decided my daughter was not going back there. Parents if you are not comfortable with a dentist don't let them do the work, find another dentist! I called Dr Posada in Portsmouthand and while we haven't had the appt yet I was already at ease with the phone manner of their receptionist who told me we would discuss options for treatment. Dr Ergas offered no options he was just rude as was his staff. Why he chose to specialize in children is beyond me!