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I placed an online order from the website "sd-hk.com" on September 14, 2021. The company email is "hkdresscode@outlook.com" and the business name on their email was "sd dresscode and fashiontrends". I purchased expedited shipping to receive it faster. Per their website I should have received it in about 2 weeks, or one month at longest if shipping is delayed for any reason. I emailed them and they responded asking to confirm the measurements of the dress on October 15th and when I needed the dress by. But I ordered the dress as a size number. It was not custom. And through the order you have to specify when you need the dress by. So there's no need for that information. But I gave them the information. They said we will receive it soon. Then a week later I wrote them asking for a tracking number. They replied with the dress is made by hand so it takes time. I wrote them again and they have since not replied. And this is a dress that's not handmade that's also on Amazon and shein. They are a fraudulent business who take peoples money and never send the garments. I have come into contact with other "customers" who were scammed by this company where they take your money and never send the garments.
Desired outcome: I think this business website, Instagram and Facebook should be taken down and I want my money back.
We received the dress today and it is beautiful! The only problem is that it is slightly too big.
They are a scam. They have pictures posted and it is not what they are selling. Then when trying to get a refund they refuse to work with you. They burden you with the cost to ship back which is more expensive than the boots themselves. I have been going back and forth with them and have gotten nowhere. Do not buy from this company.
I ordered some boots for my bachelorette party its been 4 months I still have not received my order the phone number listed is no good. I've tried to chat online but got no response, I've emailed BOTH email addresses provided with NO response! THIS SITE IS A SCAM
UPDATE- Still NO boots! Customer service said give it one more week on July 20th! Now they won’t even return my emails
My girlfriend wanted a pair of black cowgirl boots with bling - gems and decor. She found a pair from Corral at Western Wear for $300 with tax. You can see them if you google "female cowboy boots corral". We ended up going the cheap route and ordered a pair of "Women's White Glitter Wedding Boots Crystals Cowgirl Boots" in black size 9 (says 41 inside the boots) from SD-HK. Ordered December 16, 2022. Received a few emails with tracking info. They arrived today January 7,2023. Took 3 weeks total - Not bad for $5 shipping. Package was much smaller than I assumed. Not in a box but folded and tightly wrapped in plastic. But they look amazing! She says the size is slightly larger than 9 but feel good enough. The color is more of a charcoal than black. I believe they are pleather but I assumed that when ordering. Honestly I am extremely satisfied and she loves them.
I would definitely avoid using this company. My daughter was in a friend’s quinceanera recently and the quince court was asked to purchase dresses from this website. I ordered a dress on 4/3/22 for a quinceanera on 7/16/22. When we hadn’t received it by May I sent an email inquiring into the shipping process. The company apologized and said we would be receiving it shortly. They said the delay was due to the custom sizing (which was strange because we hadn’t placed a custom order). In early July I emailed again and the company said they would look into it. I specified that if I did not receive the item in time for the event I would be writing a negative review and expect a full refund. On July 12 I received an email saying the item was in Jamaica, NY. Then…nothing. The dress arrived a week after the quinceanera and I emailed the company that I would be returning the item, but that it did not come with an order slip (a requirement to make a return). I told them I had in writing an email of theirs saying I could return the item when it arrived and would be seeking legal aid if they backed out of their agreement. They said they never accept returns on custom orders (again, this was NOT custom), but would make an exception in my case. They provided a return address. The address was in China and when I priced the package at UPS the least expensive shipping option was $186 (and this is for a dress that cost $65). I was frustrated but not surprised. I emailed the company regarding the absurdity of the situation. They said to use the USPS and it would only cost $15 (which is still unfair considering the entire problem was on their end). When I brought the package to the post office their shipping cost was in fact $28 (almost double what the company had told me and almost half the cost of the dress!). By this point I was so anxious to be rid of the dress, have some closure on the item, and perhaps receive some money back that I went ahead and mailed the package. I am very dubious about receiving a reimbursement from the company when the package reaches them. Their business has been dishonest and complicated from the very start. If I can deter even one person from using the company and maybe avoiding the time, energy and money I have spent in working with them then at least maybe some good came out of this experience. Wishing you better shopping luck than I had!
I ordered the white wedding boots. Tried to track the order to see who was delivering it, the next thing I knew it said the package was delivered. I live in a 7 story apartment building and never got anything. I gave these people all the information they asked me for and got nowhere! No shoes, no refund for my purchase…trying to look up a number to call and get this situation under control and nothing! The number that you find is no longer in service. Rewind my wedding, my time and I spent $60 and got nothing.