The complaint has been investigated and
resolved to the customer's satisfactionResolved Scott Foster and Ainslee Munro — Selling unhealthy puppies
resolved to the customer's satisfaction
We recently bought a puppy from the Ainslee and Scott.
We were told both mum and dad had hip scores and were healthy. Within having the puppy for 3 months she has developed sever hip disease in both legs. We contacted the sellers and they said only the father was hip scored even though the ad said both parents were.
When I said this wasn't good enough I got a filthy reply from Ainslee saying "Its your fault. If you wanted a good dog you should have paid for a registered dog for $2, 500 and not one for $1600 from us". I though this was very rude and unprofessional. Oh that's right, Ainslee is a registered vet in [city removed] (Works at [removed] veterinary clinic). If we were going to trust a breeder that we hadn't met it was her as she was a vet.
When we had the puppy delivered via jet pets (we live in different states) the microchip number was incorrect (Jet Pets didn't want to give the puppy to us as they didn't match up). The puppy pack with the vaccination book turned up three weeks later after the puppy. Ainslee told us she sent it two weeks prior to the puppy been sent. When this was impossible as the last vaccination was done 3 days prior to her been sent. When the book and puppy pack finally arrived it had a postal stamp of approx 8 days after the puppy was sent, not two weeks prior as stated by Ainslee. It has been lie after lie and rudeness. The DOB in the book was incorrect as well. Was she born in July or August??
When we received the transfer of registration papers, the "home address" on there was in Sandy Beach, 10 hours away from where the breeders live. I have asked Scott about this and he just tells me no idea. You have me stumped.
I have talked to Scott and Ainslee on the phone and have gone around in circles. I asked if he had talked to Ainslee about the Sandy Beach address and he said he hasn't talked to the C##t as she has just had a baby. Very professional relationship between the two by the sounds of it. I also asked about the hip scores, she said no only the father was hip scored. Scott told me both were and he would send me the papers. 5 days later still no hip scores or reply.
End of the day DO NOT BUY A PUPPY FROM AINSLEE MUNRO or SCOTT FOSTER. I would not take any animal I owned to her for a check up either!! She is a nasty person and a liar.
If you get a dog from them, expect lies, delays and a puppy that has major health problems that will cause hurt for the new family.
**FOLLOW UP TO COMPLAINT BELOW – PLEASE READ** I have requested the complaint be taken down due to the considerable angst and emotional harm it is causing on the breeder. Unfortunately the website hasn’t been helpful in this area and ignoring my requests to remove it, please find below a retraction statement/justification as to our initial complaint about this breeder. This complaint has now has been resolved mutually between Ainslee, Scott and myself. Unfortunately Ainslee and Scott are going through a time you wouldn’t wish on anyone. They have a daughter who is terribly unwell and spends the majority of time in hospital. Noting the above, I can understand the poor communication, forgetting to send the puppy pack and the shortness with dealing with people. It doesn’t excuse all the issues that I encountered, but had I known, I would not have posted the complaint and given her more time to answer my questions about Frankie. Of course due to the family illness that Ainslee and Scott are dealing with, they weren’t in a position to respond or deal promptly to my initial queries in relation to Frankie, which the confusion of not knowing the entire situation at the time as a puppy buyer, made me assume that it purely just terrible customer service. But it wasn’t, and I apologise for my reaction. Thankfully, we have come to an agreement that Ainslee has refunded the purchase price of Frankie to assist with the ongoing medical bills that we have, as well as offering ongoing veterinary advice for her. So please take this retraction statement into account when deciding to purchase a puppy from Ainslee and Scott. They are registered breeders, and as you can probably tell from your own searches, this is the only complaint out of the many puppies they have sold. I won’t make excuses for the sometimes lack of communication, but take into account that Ainslee is away in Hospital a lot of the time, and the care of her family is understandably the number one priority, and breeding of their dogs comes as a second priority at this difficult time for Ainslee and her family. Please do not hesitate to contact Ainslee or Scott and visit the puppies and their farm.