[Resolved] Ruth's Chris Steak Housegnat at table

J Jul 22, 2019

Being a fan for more than 10yrs and multiple dinners and family events throughout the year in multiple cities, Miami, West Palm and Chicago is the first time we experienced a bad situation.
My wife and I made reservations this time at the Northbrook, IL restaurant and as we sat at the table we noticed gnat flying around. In a very discreet manner we notified the waiter and his response was "you get $2 off for each you kill.
Considered this completely disrespectful and condescending answer..
Sorry Ruth time for change...!

gnat at table
gnat at table

  • Ruth's Chris Steak House's response · Jul 23, 2019

    Jorge, thank you for bringing this to our attention. The health and safety of our guests and Team Members is a top priority, and we would like to know more. Please email your contact information to us at [email protected] so we can speak with you directly and investigate this matter further. Thank you!

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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