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My wife and I started the process of purchasing a vehicle from RU Japan in October 2022. After we paid the initial deposit, we were informed that the vehicle that we paid for had been sold and a replacement vehicle would be identified. Since then, it has been a most horrible experience. We finally asked for a refund of our money in December and it has not been forthcoming. We have heard excuse after excuse from them and quite frankly I am now beginning to believe that this company is a scam.
Desired outcome: I would like a refund of the USD $2000.00 that has been paid to the company
Dear Alexia Pommels and Vaughn Pinnock
We have meticulously examined your recent grievance regarding your interaction with RU Japan and would like to provide you with a comprehensive update on the matter.
With respect to the initial vehicle selection for which you tendered a deposit, regrettably, it had already been transacted before we could secure it on your behalf. This circumstance arises from the inherent dynamism within the automotive auction arena.
We would like to affirm that your refund has been processed in accordance with our company's established protocol, a confirmation of which is substantiated by the enclosed source document.
We duly acknowledge your active participation in the auction process, during which you placed bids on multiple units, as per your specific request for vehicle acquisition. However, it's paramount to recognize that our ability to secure precise vehicles is contingent upon a multitude of variables, encompassing auction outcomes and the availability of the units in question.
In this context, it is essential to note that you emerged as the successful bidder for two units. Regrettably, it has come to our attention that you have opted not to proceed with the acquisition of these vehicles. Nevertheless, in accordance with your explicit request, we have diligently processed the associated refunds.
We approach this situation with unwavering professionalism and an earnest commitment to resolving your concerns promptly. We encourage you to acknowledge that the matter has been effectively resolved. If any further inquiries or issues necessitate attention, we extend a cordial invitation for direct communication with us.
Sincerely,
Moiz Siddiqui
Senior Sales Consultant
RU Japan