The complaint has been investigated and
resolved to the customer's satisfactionResolved RTD Denver Bus Service — Rude Drivers
resolved to the customer's satisfaction
I took the Denver's RTD bus service today to a job interview. Route 76 northbound. I asked for a transfer and was given one by the driver. I should add that the majority of the drivers are fantastic on RTD and I can quantify this comment by the simple reason that I've used the service at least 200 times in the past two years.
Today was different on the return trip though..
I took the southbound 76 (bus driver by the name of Darla) and when I got on the driver looked closely at the time and then closer at the transfer and told me I couldn't use it for the return trip. She informed me that on the back of the transfer it states for tranfer only not good on return route. Which it does state..
That's fine. Except I have NEVER been denied (nor informed) usage of a tranfer on a return route and I NEVER seen anyone else be denied a ride along a return route.
Never. In a couple of hundred rides.
So, I ponied up another 2 dollars to go 1.5 miles.
I wouldn't have minded so much if the driver hadn't been so outwardly hostile. Then again she was hostile to two other riders on the bus as well and one hadn't done anything beyond say a polite thank you as she got off the bus and the other was almost kicked off the bus because he was sitting sideways in his seat. She threatned to kick him off the bus twice if he didnt sit straight. It was surreal what I just saw. Maybe it was because all three of us were white and she's a native american. Who knows? <shrug>