The complaint has been investigated and
resolved to the customer's satisfactionResolved Rozel Furniture — discrimination
resolved to the customer's satisfaction
today(5th April), i went to this Rozel Furniture (438 Ang Mo Kio Ave 10, Industrial Park 1 (JCS Building) with my boyfriend. we are looking for mattress, my boyfriend just want to buy a single mattress for temporary use and due to budget constraint, so he want to buy for cheap one, this staff (female), she promoted a mattress with the price of SGD 200 something, then my boyfriend say want to think about it first, then the staff say SGD 200 also want to think? That is really disappointed, I as a visitor here, the service that I see really not acceptable. SGD 200 is also money. Then, she promoted another mattress which cost SGD99 but with very low quality where i think i can get it at other place with a cheaper price, because of the quality not that good, then my boyfriend say he will consider about it, then the staff reply, SGD 99 also have to think? you better go "market" to buy it.
WHAT IS THE MATTER WITH THAT STAFF? Is it because we a are looking for cheap staff then we cannot get served better?
this is really a DISCRIMINATION..
the staff even talk bad behind us after we left the shop where i can heard her.
the shop should have stated there, poor people or low class people don't belong here.
that is not ethical at all, no matter how much value a product, when you sell it in your shop, every customer that walks in, should be treated FAIRLY.
I am really disappointed, this could bring down Singapore reputation, which i will refer as not friendly.
i really don't know how should i express it.