The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
RingtoneTimes.comDo not use this company - they are scams!

On September 11 I was surfing the internet for free ringtones for my phone. I went to ringtones.com to see what they could offer. After I sent my cell number I received a Text that said they would charge my cell account $19.99 for subscription. I promptly called them back to tell the that I hadn't wanted to subscribe and that I just wanted to see what they had to offer. They said that they could do nothing for me and that the charge would still appear on my phone bill but that they would be happy to cancel my account. DO NOT use this company as they are only out for your money. They did nothing to help me and I will certainly tell everybody I know that I felt that I was scammed.

Responses

  • Jo
    jose roberto Nov 02, 2010

    i dusgusted by this company ur cool mobile tone combo club, they just added another charge on my phone, I didn't know existed and never signed or agree on anithyng, there most be something that can be done to protect us from this people. where are the regulatory agencies that allow this scams. Roberto from hyattsville MD

    0 Votes
  • Ro
    Roy Oliver Sep 25, 2009

    Ringtones has been taking out $10.00 off my cell phone for the last 10 months and I never authorized it. I also do not want it.I cannot reach them by phone.
    Thank you,
    Roy Oliver

    [email protected]

    0 Votes
  • Ni
    nichole moore Nov 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    put my money back on my account.

    0 Votes
  • An
    Angela Nov 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Did you get your money back? They won't refund mine!

    0 Votes
  • De
    Debbie M. Oct 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company charged my cell phone account an unauthorized amount of 9.99. I have never used their service and want my money refunded!!!

    0 Votes
  • El
    elnino17 Oct 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got charged $9.99 for some company named ringtonetimes...I didnt even know about this company... I got a text message saying "UR subscribed 2 Polytones Club PIN:xxxx for ringtonetimes.com billed @ $9.99/monthly 4help:[email protected] cxl stop DH " thats what the message said... I never requested any of this, i want my money back... If anyone has any help or comments, email me at [email protected], thank you...

    0 Votes
  • Ch
    christy Sep 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i recieved a text on my phone and when i decided to add funds to my account it took 9.99 from my phone and i want that replaced cause i didnt ask for ringtones on my phone.

    0 Votes
  • Cy
    cynthia Sep 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    they sent me a text siad free ringtone and the charged my phone 9.99

    0 Votes
  • Gr
    Grits Sep 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The "free ringtones" offered on my Verison phone were charged on my cell phone bill at $9.99 per month...I canceled (as soon as Verison told me it was a third party and how to cancel) and expect to have ALL of the charges reversed on my phone bill immediately.
    Its ridiculous that Verison would allow such a scam to be offered on their phones under their menus...
    SOMEONE BETTER CREDIT MY CELL PHONE ACCOUNT!

    0 Votes
  • Na
    Naomi Smith Sep 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company took 9.99 from my cell phone account without authorization or permission. When I tried to terminate the plan and get my money back I was unable to do so.

    0 Votes
  • Ch
    Chris May Aug 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got my latest wireless bill today and noticed a charge for a Premium Text Message. I never subscribed, never visited their website, never even heard of them before! I did not get any ringtones, wallpapers, jokes etc. Yet they charged me $9.99!!! This is such a scam!! This company should have to pay back all the money it's stolen since it's inception!! I am definately contacting the BBB!

    0 Votes
  • Valerie Aug 19, 2008

    Deceptive website claims to give you free complimentary ring tones, never received any ring tones, but did however receive a $9.99 charge, they also hesitated to give me their business address, Beware.

    A month ago I visited a website looking for the lyrics to a song and there was a advertisement on free Ringtones. The page that the link sent me to was a different page from their home page. It stated that I had to text message back to them to receive any Ringtones and that I would be charged $9.99 a month which I did not follow through and I never received any Ringtones from them, but they did not hesitate in charging me for the service any ways.

    I've called them three times with no success in communications, I visited the web site in the first place for a free complimentary Ringtones which there was none and all I got was charged $9.99 for nothing. I call this a scam. Beware 'ringtonetimes.com'

    I'm fighting back I contacted my cell phone company and had them put a note in my file not to pay the $9.99, that I will be subtracting $9.99 off my total amount amount due and if they pay it, I will cancel my service with them. I also own a few domains that I'm currently using as [redacted]s for this company.

    0 Votes
  • S
    s Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i dont want this on my phone i cancelled subscription and i would apreciate it if im not billed for a stupid joke

    0 Votes
  • De
    Denny Aug 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    How can, legally, Verizon bill third party charges ? I did not authorize Verizon to bill me something that I never would order ! We have a contract., yet they allow some crap company to third party bill me through them ????????????
    It's a contract violation. I knew nothing about this Ringtone company until it appeared on my bill and I called Verizon.
    Rev up your rights (and lawyers) !!!
    Verizon did tell me that they would credit the charge...but what about next month ?

    Verizon needs to take care of this right now !!!

    0 Votes
  • Th
    Thomas Speak Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got a text message on my phone advising that Ringtontimes.com charged my card $9.99...

    I have no knowledge of Ringtonetimes and have not authorized Ringtonetimes to charge me for anything...I have received no product or service from that company...

    Now, you either refund my money on my card right away, or I'm contacting an attorney to press charges against you...I'm not going to wait very long for my refund because this type of sleazy scamming business that you're running to rip as many people off as you can really pisses me off...

    GIVE ME MY MONEY BACK...DO YOU UNDERSTAND?...


    Thomas Speak
    [email protected]
    510.684.8329

    0 Votes
  • Na
    nascaredneck Jul 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I didn't want their service I was only looking at what kind of ringtones I could get for free, after entering my cell number I was charged 19.99, I have asked repeatedly to cancell the service but they continue chargeing my phone I don't use the service because the ringtones they have to offer are terrible, DON'T USE THIS COMPANY BECAUSE THEY WILL RIP YOU OFF I AM NOW HAVING TO CHANGE MY NUMBER SO I WON'T BE CHARGED ANYMORE.

    0 Votes
  • Ja
    jane bialczak Jul 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have repeatedly asked to cancel but continue to receive charges

    0 Votes
  • Va
    VALERIE STAMPER Jul 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thought my niece sent me a free ringtone. Now i find out i have been charged $9.99. I do not want the ringtones. I feel i was scammed.

    0 Votes
  • Lu
    luis orlando Jul 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They send me an offer of free ringtones and before I close and open my eyes they billed me for $9.99! Beware people!

    0 Votes
  • Wi
    Wick Hatesthis Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company sent me the following text message:

    07/08/2008
    02:13PM
    Reply OK to
    71769 now. Still interested in your
    complimentary
    item? It's not too
    late. Reply OK now to 71769,
    get your
    Complimentary
    item!
    ***END***

    This is verbatim, exactly how it appears on my cell phone. Thinking this was one of AT&T's customer awards type of thing, I replied OK. The next message I get tells me I'm all signed up to begin getting billed $9.99 a month from ringtonetimes for some crap I don't want, don't need and did not receive!
    WTF? How are these people allowed to continue with this deceptive BS? I sent them several E-mails requesting that they cancel the account and refund my money and they flat out refused saying I knew what I was signing up for. Someone show me where the above text message tells me this is some ringtonetimes member application?

    I'd like to ring Chris NG's neck!

    Anyway, AT&T did refund the money these scammers sucked out of my pre-paid phone account. I imagine pre-paid cell phones are the only one's they can screw like this, since they have your money before you are even aware of what you are mysteriously signed up for.

    Someone should do something about these people. I have a friend with the IRS who I'm going to call and see if they aren't interested in auditing Cris NG and his ringtonetimes company!

    0 Votes
  • St
    Stacy Alduenda Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    All I was trying to receive were free ringtones. I then get a text message saying they charged my account $19.95 a month for fees to my new subscription. This better not have come out of my account because this was done so without my knowledge and consent. I am calling my bank right after this e-mail, to make sure nothing has been deducted. You f*cked the wrong person over, my Identity has been stolen a year ago and therefore I only do freebies on line, which means my account is very strictly overseen.

    0 Votes
  • La
    Laurie Frederick Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    First of all the email address doesn't work to try to cancel this false advertising charge.
    I called the company immediately and they said it would not be charge, but low and behold, 30 days later they are charging me $9.99.
    It will probably take many phone calls to my cellphone carrier and my visa card to get this cancelled. Don't be sucked into this!

    0 Votes
  • Do
    dot messer Jul 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Was listening to a gospel song and it had buy now, so i thought i was getting that song and after i bought it that song wasn't even on there to download. I was very disgusted thats false advertisement!

    0 Votes
  • Br
    brian Jul 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They were supposed to be free, but they aren't and it keeps taking my money. It pisses me off!

    0 Votes
  • Sc
    Scott Moss Jul 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    money was taken off my phone card and I want it to be credited back to my phone (Verizon)[protected] .I dont want anything from ringtonetimes.com except my money.

    0 Votes
  • Br
    Brent Baker Jun 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My name is Brent Baker My mailing address is 2719 E. Tower Dr. Cincinnati Ohio Apt.#2 45238. My e mail address is as noted on complaint form . I was offered a free download for the song Lord I lift Your name on high by Sonic Flood and never received that download, the only thing I did receive is text messages stating that I would be charged for my subscription. I did not subscribe to anything and will not pay for it. From the looks of the number of complaints filed in conjunction with my complaint if things are not resolved in 72 hours I will have my attorney from pre-paid legal services McGuire/Snider look into a class action law suit. I have also contacted the Better Business.

    0 Votes
  • Me
    Melanie Van Atta Jun 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I went to this website to get free ring tones. Never got the ring tones but they started sending me jokes instead and i can't get them off my phone. Then they sent me a text saying they were renewing at $9.99 a month. When I try to text them back they say command not recognized.

    0 Votes
  • Gr
    greg collins Jun 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I cancelled my supposed subcription last month.They recharged me again today.I called and was told they had no record of my cancellation but would cancel my subscription today.Lets see what happens next month.

    0 Votes
  • Ma
    madman Jun 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was charged 19.99 for ringtones i never wanted, or even bought. Worse thing about this is, i can't even get a refund!!!

    0 Votes
  • Ma
    Maggie Blankenship May 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I wanted free ringtones for my cell phone and got ripped off. The message said you are subscribed to ringtones for 9.99/month. I replied to the text to say that I do not want this, their reply was do not understand your command! What a scam!

    0 Votes
  • Ap
    April Szidik May 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Downloaded one free ringtone and within a week I was charged $20 for some value club monthly charge! I did not subscribe to this monthly charge at all and do not appreciate losing my $20 credit on my phone.

    0 Votes
  • Ta
    TAWANNA May 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    FALSE AD THEY TAKE YOUR MONEY FOR RINGTONES

    0 Votes
  • Je
    Jennifer Laritz May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Web site reads 9.99 for thousands of ring tones when they offered 15 in category. I only wish i had seen these complaints before subscribing. I canceled and hour later without downloading anything!!!

    0 Votes
  • Ti
    timothy moses May 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They took money off my pre-paid phone for ringtones i never received. Beware all!

    0 Votes
  • Ri
    RICARDO PENA May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I WOULD LIKE TO ELIMINATE YOUR SERVICES TO ME . A.S.A.P. THNAK YOU.

    0 Votes
  • Ti
    tina webster May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    how do i get the jokes off my phone it is charging me 9.99 a month and i nvr asked for it someone help plz

    0 Votes
  • Ti
    tina webster May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i do not want to be sent jokes on my phone plz take it off

    0 Votes
  • Je
    Jessica Apr 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It's a scam! It's amazing how this company has not yet been sued!
    Well, I called my cell phone company to see what to do. They are familiar with the situation and the gave me a number to stop the texting:
    44755
    you text stop to that number and you should receive a confirmation text
    Still waiting for the confirmation text, I hope it works.
    Either way, I got my company to credit that amount. It happens so often I didn't have to ask for it twice!
    Good luck!

    0 Votes
  • Da
    DANITA MILES Apr 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They have now cancelled the subscription; but they didn't put my money back on my card. I didn't use there services.

    0 Votes
  • Ro
    Rosana Mar 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company should be sued because they are posting msgs about free services and suddently you discovered that they are charging you money for no services...It's not enough to complain here..I think there is higher authority in this country..It's not a question of 10 or 20 $...it's a question of honesty!! I will follow up on this issue

    0 Votes

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