Right Cars — Credit card deposit not returned
I rented a car from Right Cars on 15th June 2013 and returned it in perfect working order on 16th June 2013.
The company took £383 from my card on collection of the car. They should have returned £350 but they have not yet reverted the transaction. Right Cars terms and conditions state that it could take between 10 and 14 working days for the funds to show up on my bank statement but it has not been returned.
On 25th June I spoke to a gentleman called Richard Little who told me he was the chairman of Right Cars. I think he might be the accountant not the chairman, my wife spoke to Kyle Anderson, who told her that. Mr Little said to me that the money had been sent to my account on 18/06/13 and provided me with a reference number that my bank do not recognise.
Today (08/07/13) is the 15th working day and the money has not been returned to my card. I rang the company three times this morning but there was no answer.
I would like to have the £350 returned to my card as soon as possible, so I am asking the my bank to act on my behalf to recover the money.
So far it seems like this company is not to be trusted with anybody credit card details..