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I purchased a cupping device from this company that did not honor their warranty agreement, then sent false information to me, so I would think I was not going to get my item refunded.
Email copie: Re: New customer message on August 1, 2022 at 10:10 am
Inbox
Support Department
Aug 1, 2022, 2:54 PM
to me
Hi Linda,
Thank you so much for getting back to us.
I am so sorry, seems like there hasn't been any attachment sent along with the email.
Can you please send us the video and photos here?
I'll look forward to hearing from you.
Best,
April Esposito
Client Relations | Revomadic
Revomadic Support Center
On Tue, Aug 2, 2022 at 1:11 AM Revomadic (Shopify) wrote:
You received a new message from your online store's contact form.
Country Code:
US
Name:
Linda Hall
Email:
[protected]@gmail.com
Phone Number:
[protected]
Body:
I spoke to a customer service representative regarding my cupping device who ask for a picture or video of what my cup is doing so I am attaching them to this email.
I bought 6 cups. Non have been dropped and have all been cleaned as per company directions. They all worked great the first 2 times I used them. One of the cups, on the 3rd use, started missing a few light bars over the top of the numbers so if I don't pay very close attention, I won't know how much suction or how long it is going.
Can you help me fix it? I love the devices! I can email the pictures if you can send me an email site to send them through.
Thank you,
Linda
12
[protected]@revomadic.com
Aug 24, 2022, 1:16 PM
Hi Linda, I am so sorry, unfortunately, our Quality Assurance team denied the request for a replacement on your damaged cup as the error and issue was raised b
Linda Hall
Aug 25, 2022, 12:49 PM
to support
I saw and read the warranty. It is warranted up to a year and I did not give a purchase date so how could they say it was beyond the beyond our allowed period for changes and returns. "as I have only had them for less than 30days. I sent photos and kept contact with the company. I do not see this good customer service and I will give the company one more chance before I contact the BBB. I just want it replaced.
Thank you!
On Wed, Aug 24, 2022 at 1:16 PM wrote:
Hi Linda,
Thank you so much for getting back to us.
I am so sorry, unfortunately, our Quality Assurance team denied the request for a replacement on your damaged cup as the error and issue was raised beyond our allowed period for changes and returns.
We suggest downloading our User Manual via this link to know the proper cleaning and troubleshooting of the device.
Again, we are so sorry about this. Please feel free to let us know if there's anything else I can do for you.
Best,
April Esposito
Client Relations | Revomadic
Revomadic Support Center
On Mon, 22 Aug at 4:10 PM, Linda Hall wrote:
I think that as long as it is taking to help fix my cup, I will send it back for an exchange. Can you send me the address, person to attach it too and the account number if needed or I can send it to the address on the box?
Thank you,
Linda
On Fri, Aug 12, 2022 at 3:46 PM Linda Hall wrote:
Thank you so much. I would rather keep it and have guidance on fixing it versus sending it back for a new one as I am using them all the time for my clients and they love them. They may even buy some of their own, that is how happy they are with them. But if the techs are unable to fix over the phone or email can I please send back and exchange for a new one?
On Fri, Aug 12, 2022 at 1:52 PM wrote:
Hi Linda Hall,
Thank you so much for getting back to us!
I am so sorry we missed your message — but allow me to confirm that our team is currently looking into your concern as of this time and we're looking into getting this resolved for you as soon as we can.
Rest assured, we will reach out to you for any information we might need to get this done as soon as possible.
In the meantime, please let me know if there's anything else I can help you with!
Best,
April Esposito
Client Relations | Revomadic
Revomadic Support Center
On Fri, 12 Aug at 10:43 AM, Linda Hall wrote:
Did the pictures of the cupping device come through?
On Wed, Aug 10, 2022 at 2:50 PM Linda Hall wrote:
Top number bar went blank, my 9 looks like a Y and teh 0 looks like a U
On Wed, Aug 10, 2022 at 2:49 PM Linda Hall wrote:
I have sent two photos and will send again
On Wed, Aug 10, 2022, 2:36 PM Support Department wrote:
Hi Linda,
Thank you so much for getting back to us!
Can you confirm how many devices are having this issue?
I'll look forward to hearing from you!
Best,
April Esposito
Client Relations | Revomadic
Revomadic Support Center
On Wed, Aug 10, 2022 at 7:55 PM Linda Hall wrote:
I have been trying to get it fixed or replaced since 8/1/22, and I do understand it takes time. Just wanted to know that someone was still helping me.
On Wed, Aug 10, 2022 at 7:54 AM Linda Hall wrote:
Did you find someone who could fix my cup?
On Tue, Aug 2, 2022 at 5:22 PM Linda Hall wrote:
Thank you so much!
On Tue, Aug 2, 2022 at 3:19 PM Support Department wrote:
Hi Linda,
Thank you so much for getting back to me.
I appreciate you sending the video as well. We will now have our Quality Assurance Team look into this and we will get back to you as soon as possible.
In the meantime, please let me know if you have any questions.
Best,
April Esposito
Client Relations | Revomadic
Revomadic Support Center
On Tue, Aug 2, 2022 at 3:47 AM Linda Hall wrote:
On Mon, Aug 1, 2022, 2:54 PM Support Department wrote:
Hi Linda,
Thank you so much for getting back to us.
I am so sorry, seems like there hasn't been any attachment sent along with the email.
Can you please send us the video and photos here?
I'll look forward to hearing from you.
Best,
April Esposito
Client Relations | Revomadic
Revomadic Support Center
On Tue, Aug 2, 2022 at 1:11 AM Revomadic (Shopify) wrote:
You received a new message from your online store's contact form.
Country Code:
US
Name:
Linda Hall
Email:
[protected]@gmail.com
Phone Number:
[protected]
Body:
I spoke to a customer service representative regarding my cupping device who ask for a picture or video of what my cup is doing so I am attaching them to this email.
I bought 6 cups. Non have been dropped and have all been cleaned as per company directions. They all worked great the first 2 times I used them. One of the cups, on the 3rd use, started missing a few light bars over the top of the numbers so if I don't pay very close attention, I won't know how much suction or how long it is going.
Can you help me fix it? I love the devices! I can email the pictures if you can send me an email site to send them through.
Thank you,
Linda
36:2477158
[protected]@revomadic.com
Oct 14, 2022, 12:26 PM (2 days ago)
Hi Linda, I hope you're having a great day! The order number of the replacement package we sent was #3258-01, upon checking, it has indeed been shipped howeve
Linda Hall
10:26 AM (4 hours ago)
Everything has stopped since the 14th. CJPTE7280200227YQ In Transit ChinaCJUnited States [protected]:53FENNVILLE MI, Forwarded DestinationOrigin - Sync Time:
Linda Hall
3:00 PM (20 minutes ago)
to support
Well, By your tracking company, my replacement is supposed to be at the Fennville post office as of Sept. 13th. I called them and went to the post office (the only one that Fennville has) and they said it is not nor has it ever been at the Fennville post office! This is unexceptable! Looks like a fraudulent statement printed by the company! The media will love this! I am asking one more time to get this resolved!
On Sun, Oct 16, 2022 at 10:26 AM Linda Hall wrote:
Everything has stopped since the 14th.
CJPTE7280200227YQ
In Transit
China
CJ
United States
[protected]:53FENNVILLE MI, Forwarded
Destination
Origin - Sync Time: [protected]:25:13 (GMT-04:00)
[protected]:53
FENNVILLE MI, Forwarded
[protected]:53
FENNVILLE MI, Forwarded
[protected]:51
FENNVILLE MI 49408, Out for Delivery, Expected Delivery by 9:00pm
[protected]:40
FENNVILLE MI 49408, Arrived at Post Office
[protected]:22
GRAND RAPIDS MI DISTRIBUTION CENTER ANNEX, Arrived at USPS Regional Destination Facility
[protected]:50
RICHMOND VA DISTRIBUTION CENTER, Departed USPS Regional Origin Facility
[protected]:50
RICHMOND VA DISTRIBUTION CENTER, Departed USPS Regional Origin Facility
[protected]:00
In Transit to Next Facility
[protected]:49
RICHMOND VA DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility
[protected]:49
RICHMOND VA DISTRIBUTION CENTER, Accepted at USPS Regional Facility
[protected]:49
RICHMOND VA DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility
[protected]:49
RICHMOND VA DISTRIBUTION CENTER, Accepted at USPS Regional Facility
[protected]:00
Los Angeles USA, Departed Los Angeles station
[protected]:00
Los Angeles USA, Departed Los Angeles station
[protected]:00
Los Angeles USA, Arrived at Los Angeles station
[protected]:00
Los Angeles USA, Released from customs customs cleared
[protected]:13
Los Angeles USA, Arrived at destination airport
[protected]:00
Los Angeles USA, Arrived at Los Angeles station
[protected]:00
Los Angeles USA, Released from customs customs cleared
[protected]:13
Los Angeles USA, Arrived at destination airport
[protected]:13
RC international airport, Next stop Los Angeles Airport
[protected]:00
RC international airport, Arrived at the International airport
[protected]:00
RC international airport, Arrived at the International airport
[protected]:50
Shenzhen, It is scheduled to take off on the 6st
[protected]:50
Shenzhen, It is scheduled to take off on the 6st
[protected]:53
深圳机场站点, Leave scan
[protected]:27
深圳机场站点, Packaged
[protected]:27
深圳机场站点, Packaged
[protected]:18
深圳机场站点, Receipt scan
[protected]:20
Predicted
[protected]:20
Label created. Warehouse is processing this order. Please wait in patience.
Copy Details Copy Link Daily Amazon Coupons >Translate: English
On Fri, Oct 14, 2022 at 12:26 PM wrote:
Hi Linda,
I hope you're having a great day!
The order number of the replacement package we sent was #3258-01, upon checking, it has indeed been shipped however, the tracking information update has been inconsistent. As you can see here: https://www.17track.net/?nums=CJPTE7280200227YQ
I will have our team look into this and we'll get back to you within the next 24 hours.
In the meantime, please do not hesitate to get back to us if there's anything else we can help you with.
Best,
April Esposito
Client Relations | Revomadic
Revomadic Support Center
On Thu, 25 Aug at 12:49 PM, Linda Hall wrote:
I saw and read the warranty. It is warranted up to a year and I did not give a purchase date so how could they say it was beyond the beyond our allowed period for changes and returns." as I have only had them for less than 30days. I sent photos and kept contact with the company. I do not see this good customer service and I will give the company one more chance before I contact the BBB. I just want it replaced.
Thank you!
On Wed, Aug 24, 2022 at 1:16 PM wrote:
Hi Linda,
Thank you so much for getting back to us.
I am so sorry, unfortunately, our Quality Assurance team denied the request for a replacement on your damaged cup as the error and issue was raised beyond our allowed period for changes and returns.
We suggest downloading our User Manual via this link to know the proper cleaning and troubleshooting of the device.
Again, we are so sorry about this. Please feel free to let us know if there's anything else I can do for you.
Best,
April Esposito
Client Relations | Revomadic
Revomadic Support Center
On Mon, 22 Aug at 4:10 PM, Linda Hall wrote:
I think that as long as it is taking to help fix my cup, I will send it back for an exchange. Can you send me the address, person to attach it too and the account number if needed or I can send it to the address on the box?
Thank you,
Linda
On Fri, Aug 12, 2022 at 3:46 PM Linda Hall wrote:
Thank you so much. I would rather keep it and have guidance on fixing it versus sending it back for a new one as I am using them all the time for my clients and they love them. They may even buy some of their own, that is how happy they are with them. But if the techs are unable to fix over the phone or email can I please send back and exchange for a new one?
On Fri, Aug 12, 2022 at 1:52 PM wrote:
Hi Linda Hall,
Thank you so much for getting back to us!
I am so sorry we missed your message — but allow me to confirm that our team is currently looking into your concern as of this time and we're looking into getting this resolved for you as soon as we can.
Rest assured, we will reach out to you for any information we might need to get this done as soon as possible.
In the meantime, please let me know if there's anything else I can help you with!
Best,
April Esposito
Client Relations | Revomadic
Revomadic Support Center
36:2477158
Desired outcome: Get item refunded
