Walmart MoneyCard reviews and complaints

When I first signed up for the Walmart MoneyCard, I was hopeful that it would help me manage my finances efficiently. However, I had a terrible experience with it that left me frustrated and stressed. Within hours of receiving my first paycheck through direct deposit, someone had stolen my information and charged over $1000 online using my account. Even though I was receiving notifications for purchases, I struggled to get through to the customer service team while they continued to drain my account.

When I finally got a hold of them, the representatives were unhelpful and told me that I had to wait until the charges had posted before I could file a dispute. This process could take up to 14 days, leaving me without access to any of my money to pay my bills. To add to the frustration, they had put in for another card, but this did nothing to resolve the current issue as the charges had not yet posted.

The customer service team was difficult to understand, and I had the impression that they didn't know what they were doing. I still haven't received my card or any of my money back yet, and it's been a long and arduous process. I think that Walmart should have a better card and system in place that can handle these kinds of issues more efficiently.

As an everyday consumer, I would advise anyone considering getting a Walmart MoneyCard to think twice before making that decision. Based on my experience, there's too much hassle involved in trying to resolve a problem. You could end up missing your bill payments, and the customer service experience is far from satisfactory. I'm still waiting for a resolution from Walmart, and it's a stressful experience that I wouldn't wish on anyone.

My experience with Walmart MoneyCard was a complete nightmare. I was the victim of fraud in October 2019 and had to go through an incredibly time-consuming and frustrating process to try and reach a human being on the phone to close down my card and report the dispute. It took me over three hours to finally get through to someone and by that time, my card had already been charged multiple times out of state. I live in Tampa, FL and had not left the area nor had I used my card for over five months, so I knew something was wrong.

To my shock, the thief had managed to use my card repeatedly and quickly for 17 fraudulent charges in the State of GA. The total amount charged was $393.93, which was a significant loss for me. I found it easy to prove with 100% accuracy that I was not in the state of Georgia when the fraudulent charges were made. This is because at the same exact time, my REAL card was being used six+ hours away in my hometown of Tampa, FL. It was impossible for me to be in two places at once, and I knew for sure that my card had been skimmed or stolen.

I thought that I had done everything right by reporting the fraud as soon as I found out about it, but I was wrong. Walmart MoneyCard denied my dispute after allegedly doing "thorough research." I received a notification saying that my dispute had been denied, which was incredibly frustrating considering how much time and effort I had put into trying to get my money back.

What's even worse is that they refused to cooperate with any type of investigation and ended up disputing all of the fraudulent charges with the merchants. I felt robbed and powerless as they stole my money without any remorse or accountability. It's not right that a company can get away with such deceptive, double-dealing practices with such deliberation.

I am outraged and downright disgusted with the way Walmart MoneyCard treated me as a customer. I urge anyone who is considering using this service to think twice. Your money is not safe with them, and the possibility of fraud is real. Please share my story with others so that they don't have to go through what I did.

I have been using the Walmart MoneyCard for about two years now and have found it to be a reliable way for me to manage my banking needs. I have particularly appreciated the convenience of having direct deposits made to my account with ease. However, there are a few minor issues that I have faced with the card. Occasionally, I have not been able to use it at gas pumps, and finding an ATM that does not charge me for withdrawals can be a bit of a challenge.

That said, what I find truly wonderful about the Walmart MoneyCard is the ability to get my paycheck a few days earlier than most other people. While this may not be a make or break feature for some, for me it is an extremely valuable benefit. Unfortunately, due to the recent government shutdown, Walmart and Green Dot bank appear to be delaying deposits more than they used to. As a result, my VA pay which is normally deposited on the 26th of each month or the 25th if the 26th falls on a weekend has not been deposited as yet. While I am not complaining, as the Walmart MoneyCard still pays my benefits 5 to 6 days earlier than credit unions, it would be nice to have received some official communication about the delays. This lack of notification may have caused some confusion amongst Walmart MoneyCard account holders like me, and I can only imagine how disappointed people would be who had made weekend plans thinking they'd have the funds available.

I deeply value the service that Walmart and Green Dot bank provide, but a little heads up would have been a great help. While I understand that they only guarantee deposits to be 2 days earlier, providing a service consistently earlier than usual and then abruptly changing it can be a bit disconcerting. I believe a simple email or notification would have sufficed to inform customers that adjustments were being made to the deposit process. Overall, I love my Walmart MoneyCard, and I appreciate the convenience it provides to me. However, clear communication about any changes or delays to the deposit process would be greatly appreciated.

I have been a loyal user of the Greendot Walmart Money Card for over two years now, and I have never had any issues until recently. A few weeks ago, I made an online purchase using my Walmart Money Card on the Walmart app. However, due to a delay in shipping, I canceled the order the same day and headed over to my local Walmart store to purchase the item instead.

To my surprise, the transaction still went through, and despite canceling the order, Walmart did not process my refund promptly as they always had before. Instead, they opened a dispute, and what followed was an absolute nightmare. I have called Walmart customer service thirteen times so far, and every time I speak with a representative, I get a different answer. I was told that I would get my money refunded within twenty-four hours, then forty-eight hours, and so on.

To make matters worse, they failed to give me clear instructions on what to do to resolve the dispute. I was told by some representatives that I needed to mail a written letter to explain the reason for my dispute, but they neglected to mention that I had only ten days to do so from the date of the dispute. I have also been disconnected and hung up on eight times, which is beyond frustrating.

I finally spoke with two supervisors, but even they could not provide a satisfactory resolution to my issue. When I asked where they were located, they said they were in the Philippines, which made me question why Walmart would outsource such important jobs to a third-world country. The lack of transparency and accountability in this process is extremely concerning.

All I wanted was a refund for an online purchase that I had canceled through the same company. It boggles my mind how difficult it has been to receive a simple refund. I am disappointed and unsatisfied with the level of customer service and support offered by Walmart in this instance. Their disregard for their customer's time, money, and patience is unacceptable.

I have been a user of Walmart MoneyCard for several years, and until recently, it has been a reliable source for my financial needs. However, my recent experience with them was not a pleasant one. My boyfriend's card had expired, and despite several attempts to receive a new one, he never received it. As a result, we decided to switch it to my card, which we've had no issues with in the past.

Unfortunately, this time, things didn't go so smoothly. I discovered that Walmart MoneyCard had blocked my card, and I was unable to access any of my funds. I immediately contacted their customer service, and they informed me that I needed to submit some documents to unblock my card. I provided the requested documents, but after two days of waiting, I was informed that they were unable to unblock my card because they couldn't open the files. I was frustrated by this, but I resubmitted the documents in a different format as requested.

To my dismay, I was told that the documents were not accepted because they weren't "photoed" instead of scanned. This frustration was compounded by the fact that I couldn't pay my rent, buy groceries, or put gas in my car - essential needs that I couldn't put on hold. Resubmitting the documents yet again, this time in picture format, I was once again disappointed to find out that there was one document missing, and I had to resubmit it.

Throughout this whole experience, I reached out to Walmart MoneyCard multiple times for guidance, but I was misled and given inaccurate information on how to submit the documents. To make matters worse, it was apparent that Walmart MoneyCard didn't seem to care about the impact that this whole process was having on me and my family. They even told me that it would take ten whole days to send one document back to my boyfriend's employer.

As someone who relies heavily on their financial services, I was utterly disgusted by Walmart MoneyCard's lack of support and care. I wouldn't recommend them to anyone and will never use their services again.