The Fragrance Shop reviews and complaints
TFS membership discount
On November 15th 2024 I placed an order FWUK60754789. Part of the order was for TFS Unlimited Discount. I have emailed at least 20 times made numerous phone calls to explain that the tfs discount has not been added to my account despite being paid for. I have requested manager call back twice (72hrs) which has never happened. Been told my complaint has been...
Purchase recept
I purchased an item from the fragrance shop on Saturday, the 14th of December. I was told that I would receive an email with my receipt. It is now Thursday and I have not received a receipt. I do not live near to the shop and I have tried to contact customer service at head office who gave me the number [protected]. I found this but I am not getting any connection. I need four for the fragrance shop to forward my receipt so that I have got evidence of purchase.
Claimed loss: The item cost over £70 and I use my gift card to purchase this item. There’s no evidence that I have purchased the item or the balance on my gift card.
Desired outcome: I would like to receive a receipt confirming purchase as soon as possible.
Confidential Information Hidden: This section contains confidential information visible to verified The Fragrance Shop representatives only. If you are affiliated with The Fragrance Shop, please claim your business to access these details.
Perfume and aftershave not recieved
My products were left behind my bin. When I got home there was no delivery, even though the post office is 5 minutes away tops walking. The fragrance shop said they were very busy at the time and should take 30 days to investigate. That has been and gone. I get part emails from various customer service staff but still hasn’t been resolved. My delivery should have been on the 16th December 2023. I am getting nowhere. No I have to fill out a form. That’s me hoping and praying that get to me then back to them through the post…… what’s the chances
Desired outcome: Replace/ refund
Confidential Information Hidden: This section contains confidential information visible to verified The Fragrance Shop representatives only. If you are affiliated with The Fragrance Shop, please claim your business to access these details.
Advent calendar
i ordered and paid for 2 advent calendars,hen the box arrived it was open and only one calendar was in there. I emailed the company and sent photo evidence of everything including bank statment showing id paid for 2. Despite 12 emails to the fragrance shop i am no further forward in knowing if i will recieve the missing calendar.I feel like i am now being ignored.
Desired outcome: Would just like to have what i paid for and maybe an appology
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