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CB Super Star Car Wash
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12:08 pm EDT

Super Star Car Wash My car being dent and scratched up

My car was scratched up on 6- 18-23. Ad i was going through the carwash stopped working. After going through my car come out dirty. I tried to wash off as much stains as could. And i have the plan with the wax. Not on yesterday.I got home to finish when it cooled off. Thats when i found the damage. I've only had my Cadillac XTS 2 weeks niw this. Im canceling my membership.

Desired outcome: I need my car fixed dents abd Scratches

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9:25 am EDT
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Super Star Car Wash unlimited car wash

I took a vehicle in to have it washed and was offered a special price for unlimited washes for a month. I returned for one wash later that month. I was not told at the time that I was committing to a recurring billing. Then, a month ago I noticed I'd been charged six or seven times for about $35.

I went to the location (East Vista Way in Vista, Ca.) to complain. The manager there, Miguel, told me he would email the company and tell them that I needed to cancel the membership and be refunded because I'd not used it more than the first month. He said he'd cc me on the email. I never got an email. I have since been charged again.

I went to the website this morning to cancel the membership. The "cancel" button did nothing when I clicked on it.

The account is under California license number 8EOB834. I think I may have used 8E0B834 (with a zero) when I registered online for an account.

Thank you,

Tim

Desired outcome: I expect a full refund for all but the very first charge. I used the service one time in the first month, but not since then.

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11:26 am EDT
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Super Star Car Wash Charged for recurring monthly fee that I did not approve or even know about

I got a single carwash at Superstar carwash in Escondido in January or 2022. I paid $9.95 for a SINGLE wash. I just realized that they have charged my card $30-35 EVERY month since then! I have been charged a total of $504.20 from the company for a single wash. I had no idea I was enrolled in any kind of monthly membership. Never was told anything in writing or by mouth about any recurring membership and never agreed to anything! This is outrageous! I am on hold with customer service, who said they can only authorize a refund for the last two months. Ummm...WTF?! This place needs to be shut down! This is fraud and I can not believe they are still in business.

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2:21 pm EDT

Super Star Car Wash Over Charge and can never speak to anyone

They have overcharged my account for the monthly fee- although it is from $29.95 to $36.95- it was still a charge that I did not authorize nor was I told in advance of an increase. This is not the first time that this has happened. As a matter of fact I had my husbands truck on the membership and ended up canceling it because they were incorrectly charging that account. I tried calling about it and emailing and never heard back so canceled it. As I write this email, I am on hold with their company [protected] currently at 32 minutes- on the line it encourages you to contact them from the bottom of the website, by sending an email. Again no choice but to email

Desired outcome: a reason why they over charged without my consent.

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John L San Diego
US
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Sep 05, 2023 11:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thank you for your review. Unfortunately, your story is quite common. Super Star Car Wash is a flat out scam. Not to mention their cheap equipment damages cars frequently and their wash quality is horrible.

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