They claimed only a certain amount (very small amount) was going to be charged to my card after I found a link to purchase Photoshop CS4 Extended. After the payment processed the small amount magically turned into $55+. Heres whats even more messed up: They didnt even have CS4... So I call and a young girl answers. She said billing was closed for the day and no one was there. I call back 2 days later, and no answer. I let it go, and call back several days later. A young girl answers again. She was rude, interrupted, and ###. She said that I was a liar and they had CS4. (Check the site, Im not crazy) I am very polite on the phone, not once yelling, or being forceful. She said only $34 will be refunded in 10 business days because I called to late. So I guess Im just a lying blind person that obviously doesnt know how to take advantage of a great opportunity when I see one, oh silly me.
"eS0ftware.com " is really software-hq.net, and is a scam, offering software downloads and support for various products. They take your money, don't deliver, and best of all, try to give your machine a virus when you try to contact them. They look very professional, and claim that:
"Is my registration secure and confidential?
Absolutely! Our sites are tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB."
On August 23, 2008 I searched online for an upgrade to my Adobe Acrobat software. I own v6 and wanted to upgrade to v9 for the features I needed. SoftwareHQ.net was one of the companies that offered v9 so I downloaded it for the price they stated. When I opened the downloaded software, the features that I wanted in v9 were not there. They provided software but not the version that was advertised or that I thought I was buying. I phoned them [protected] several times and all I would get is a recording.
After I received my credit card statement billing I emailed them at [protected]@softwarehq.net about the problem. They refused to credit me or even replace the software with the correct one. In researching this company further I found numerous complaints at [redacted].com and ComplaintsBoard.com regarding the same company. I have filed a complaint with the BBB of Ohio http://www.cleveland.bbb.org and with Ohio's Attorney General http://agcares.ag.state.oh.us.
I originally found the Software-hq.net site by Googling “Adobe.com” and following some link. On their site they seem to offer all sorts of software support. All I wanted was Adobe updates just as soon as they became available. They offered this service for 3 years at $12.65 per year – total $37.95. I worked through the purchase process, including my credit card information, expecting to see the usual final proposed payment screen with options for correcting inaccuracies, when a screen with the amount $70.80 appeared. There was no way to do anything on that screen other than “accept” or close the screen, which accomplished the same thing.
When the charge appeared on my VISA statement complete with phone number, I called. Their automated system offers a choice of speaking to the billing department or sending an e-mail. The billing department route leads to the message that “All representatives are busy ... Please leave a message, and a representative will call you just as soon as possible.” I left my name and number and asked them to call. Then I phoned them once more, and this time chose the e-mail option, again with the assurance that I would be contacted by e-mail “...as soon as possible.” I waited 2 days, then called and e-mailed again. I repeated this at least 5 or 6 times with no response by either method for two weeks. I finally decided that I had been swindled by a company that has no intention whatever of contacting me in any way.
So I call VISA and filed a Dispute request. The payment will be stopped unless Software-hq responds and explains their actions & non-actions to VISA.
Software-HQ claims to provide software, but actually provides free trial samples you can get from the manuafacturer for free.
I found the site by gooling Corel Paint Shop.
Thought I was ordering Paint Shop, but instead got a free tiral which I could have gotten at Corel for free; I got a 3 year membership in Software, -HQ for $37.85; $17.88 for a download accelerator, whatever that is; and download protection for $14.97, whatever that is.
These charges were never itempized or shown on the screen and the only way I got this itemization is by requesting the charges from software-hq.net.
Am working on a class action lawsuit in Federal Court against this entty and possible RICO litigation. Need the actual name of the company, and its address.
Im you can help please let me know.
You purchase the download and as soon as your purchase is complete you are unable to login to the sight to...