SOAPOSH reviews and complaints

I ordered lip balm tubes (200) from them as my regular supplier was out of stock. They were more expensive, but I needed them. When they arrived, even though they were in plastic bags, there were little black specks inside some of them, so I had to sterilize the lot of them. I had orders for balms so made my product, sold most of them, only to hear that the tubes wouldn't twist back down again once twisted up. I was outraged as my number one priority is customer satisfaction. I refunded my customers and I emailed a Carol and explained the situation and a week later, I still hadn't heard back from her. I phoned and there was only an answering machine so I emailed again. I received a message from a Marc to say that I must have only received one faulty one as he tried one of his and it twisted back down. He said the only way I could get a refund was if I sent him back the empty lip balm tubes. Obviously, he didn't quite understand or read the previous email as the balm had been put in the tube before I knew it was faulty. He refused to give me any refund unless I returned the tubes. I told him I had some left over and they retail for 3.50 euro which I would have to charge him if he wanted the tube, and that I also had 9 remaining empty tubes if he wanted to see them as proof, but his reply was that I could only be refunded for empty tubes. I am out of pocket for all of the wasted ingredients and the faulty dirty tubes.

We ordered soaps to the value of £67.01 from this company on 19th Sept and money taken straight away from account. Web site states that orders are posted following day or within five days if they are busy. Eleven days later no order had arrived. Contacted Soaposh who said it had been delayed and would be sent the following day to arrive in two days time. Four days passed and no sign of delivery. When contacted, Soaposh emailed back to say that the order must be lost in post and they would send a replacement that day if they received confirmation of their email by five pm. We confirmed we were happy to accept a replacement and expected a delivery next day. We sent emails requesting confirmation that order had been sent, but received no replies. On the Sunday, we emailed to request a refund, and straight away received a reply stating that their courier service had not been able to deliver the original order to us and had left us a card to contact courier to re-arrange delivery and it was now having to be returned to them at their expense! This was not true, no delivery had been made. When asked for details about the courier service used, Soaposh did not respond. When asked why we hadn't received our replacement order they denied everything they had said in their email to us about getting a speedy replacement to us, despite us having made copies of the email! They offered a refund, but since then they have done nothing. They have stolen our money and ignored our emails.