Shipt reviews and complaints

I used to work for Shipt as a Shopper and I did a total of 165 deliveries. I was only rated 58 times, but most of those ratings were from when I first started. I even got a $100 tip on one of my deliveries! However, the next day I was deactivated for having a low rating. It doesn't make any sense to me because all of my stats were 100%. I always delivered on time and made sure the customers were happy. It's so harsh that they just throw people off like that without any warning or explanation. It's really frustrating because I enjoyed working for Shipt and I was making good money. I wish they would give people a second chance instead of just kicking them to the curb.

Shipt is a delivery service that I recently tried out, and I must say, I was not impressed. I ordered my groceries in the morning, expecting them to arrive within a reasonable time frame. However, I ended up waiting all day for my delivery. It was frustrating to pay for the delivery fee and tip, only to have my delivery postponed until the evening without any explanation.

I understand that delays can happen, but the lack of communication from Shipt was disappointing. I had to reschedule my entire day around the delivery, and it was frustrating to have to wait so long without any updates.

Overall, I would not recommend using Shipt for your delivery needs. The lack of communication and delays make it an unreliable service. It's important to have a delivery service that you can trust to deliver your items on time, and unfortunately, Shipt did not meet my expectations.

So, I had a package coming from Best Buy and I used Shipt to get it delivered. The driver told me that she left it with the security guard, but when I went to pick it up, the guard told me that they aren't allowed to accept packages. I mean, come on, the gate is open 24 hours for deliveries, so why would the driver lie about this? I was really disappointed and frustrated with this experience. I don't think I can trust this company anymore.

So, I've been using Shipt for a while now and I gotta say, I'm pretty disappointed. I mean, what's the point of filling up your cart with all the stuff you need if there's no time slot available for you to check out? It's been happening to me for over a month now and it's really frustrating. And don't even get me started on the prices - they're just crazy expensive.

I get it, times are tough and all that, but the least they could do is inform people that there are no time slots available before they spend an hour filling up their cart. It's just a waste of time and energy. And to top it all off, the prices are just ridiculous. I mean, I understand that they need to make a profit, but come on, give us a break.

Overall, I'm just really disappointed with Shipt. I thought it would be a great way to save time and money, but it's turned out to be the complete opposite. I wouldn't recommend it to anyone, unless you're willing to pay a premium for the convenience.

Shipt is a company that I had a really bad experience with. They charged me more than they should have and didn't give me a refund until I complained. Even then, they didn't really give me a refund until I complained again. I think that's really dishonest and I don't want to shop with them again.

I gotta say, I was pretty excited to try out Shipt. I mean, who wouldn't want to have their groceries delivered right to their door, am I right? But man, was I in for a shock when I got my bill. I thought it was gonna be a little high, but when I looked through it, almost every single item was marked up by at least 30%! I mean, come on, that's just ridiculous.

And don't even get me started on the extra fees. They say you might pay an extra $5 on a $35 order, but let me tell you, it's more like $10-15. That's an extra $30 or so on top of everything else, plus sales tax, plus the tip, plus their membership fee. It's like they're trying to squeeze every last penny out of you.

Honestly, I feel like I've been ripped off. I'm definitely gonna be letting the Attorney General and the Better Business Bureau know about this. I don't want anyone else to fall for this scam. Buyer beware, folks.

Shipt is not a good company to work for if you're looking to make some extra cash. I've been using their delivery service for a few days now to help pay some bills, but I've completed 11 orders and haven't received a single tip from any of the customers. It's really disappointing because I rely on those tips to make ends meet. I shouldn't have to wait for customers to tip me, it should be a given. I think I'm going to switch over to Instacart instead. Every time I call Shipt, I get a different story and it's just frustrating. Overall, I would not recommend Shipt to anyone looking to make some extra money. They're the worst company ever!

Shipt is a service that allows you to order groceries and other household items online and have them delivered to your door. While the concept is great, the culture at Shipt can be unreasonable at times. As a shopper, you are expected to deliver large items like furniture and space heaters within a projected 1 hour time frame. This can be difficult and stressful, especially if you are not a moving company.

One of the biggest issues with Shipt is the CEO, Kelly Caruso. Many shoppers feel that she promotes intolerance and unrealistic expectations. This can make it difficult to work for the company and can lead to a lot of frustration.

Another issue with Shipt is customer fraud. Some customers will claim that items are missing from their order, even when there is proof of delivery. Unfortunately, Shipt does not address this issue and it can be frustrating for shoppers who are trying to do their job.

If you have any issues with Shipt, your only contact method is email "support". Unfortunately, this support is not very responsive and it can be difficult to get the help you need.

In order to maintain your job as a shopper, you must maintain a 4.7 rating. However, the platform itself cannot keep a rating over 4.0 elsewhere. This can be frustrating for shoppers who are doing their best but are still struggling to maintain a high rating.

Another issue with Shipt is that the pay does not include travel time to order pickup. This means that shoppers are not compensated for the time it takes to get to the store and pick up the items they need to deliver.

Finally, "Rating Forgiveness" is a joke. It seems to be automated and arbitrary, which can be frustrating for shoppers who are trying to improve their rating.

Overall, while Shipt can be a great service for customers, it can be a frustrating and difficult job for shoppers. The data usage is also very high, which can lead to crashes and other issues. If you are considering working for Shipt, be prepared for a challenging experience.

Shipt is a company that provides a service to deliver groceries and other household items straight to your doorstep. It's a third-party entity, which means that you'll have to pay a little extra on top of the annual membership fee of $99. The extra charge can range from $5 to $35, depending on the order. But don't worry, there's no delivery charge due to the membership fee.

I recently placed an order with Shipt and was surprised to find that the receipt was included in the bag with my order. The total came out to be $99.33, which was expected. However, the tip to the shopper was $26.03, which was also expected. But when I checked my card statement, I saw that I was charged $150.38. I was confused and frustrated, but after some research, I found out that this is a common occurrence with third-party services like Shipt.

As a disabled person who cannot walk or drive, I rely on services like Shipt to get my groceries and other household items. But this added extra charge is not acceptable, especially when it's not made clear upfront. It's important to check your receipts and be aware of this added charge before placing an order with Shipt.

Overall, Shipt is a convenient service that can save you time and energy. But be aware of the extra charge and make sure to check your receipts before paying.

I had a really bad experience with Shipt. My shopper did everything right and completed my order at Target for $186. She was ready to leave the store when there was some kind of error on their computer system and they canceled the order! She called me while she was on hold and I was so frustrated. I called Shipt and all they could say was "Sorry" and that it would take 10 DAYS to refund my money. They also said that the entire order would have to be placed again and re-shopped. I couldn't believe it! My bank card was charged within 30 seconds of the order being placed from Target, so why would it take 10 days to refund my money? It just didn't make any sense to me.

I was so disappointed with the terrible customer service on both ends. It was such a waste of my time, the shopper's time, and everyone else involved. I was really upset with Target for just canceling the order and not doing anything to help me. And I was even more upset with Shipt for doing absolutely nothing! They didn't offer any solutions or try to make things right. It was just a big mess.

I don't think I'll ever use Shipt again after this experience. It was just too frustrating and not worth the hassle. I hope they can improve their customer service and make things right for their customers in the future. But for now, I'll be taking my business elsewhere. If you're thinking about using Shipt, I would definitely think twice before doing so. It's just not worth the risk.

This is regarding a transaction through the Shipt app on March 4. Included in that order was one pack of chicken filets. The Shipt shopper charged me for a quantity of 16 and also delivered chicken tenders. Due to the error in quantity, my total was $102.41 (which includes a 10-cent bag fee). The chicken that was delivered was marked $12.14 vs. the $82.62 chicken line item I was charged. After three emails to the ***@shipt.com account, each time being tossed to different individuals (including someone who called me ***-not my name), I was repeatedly told I'd be refunded $52.23. $102.41-$82.62+$12.14=$31.93. My bank account showed a charge of $47.27. I explained this and also sent a picture of the incorrect item delivered to me with the price and the incorrect refund amount, but was ignored. I filed a dispute with my bank rather than continue repeating the same story and not having it comprehended. Shipt then suspended my membership without my knowing until I attempted to place a new order. I was told they did this because I disputed their error, thereby prohibiting me from using a service I paid an annual fee for in January. After a phone call and live chat March 17 about the freezing of my account in which I was told I'd hear back from someone at ***@shipt.com same day, I've heard nothing about the dispute. I sent another email March 18 and still nothing. So, five emails, one phone call and one live chat later, I'm asking for the membership fee to be refunded since I didn't buy the membership thinking this company would punitively suspend a service I already paid for because they didn't like the fact that I had opened a dispute with my bank due to their own error. They're happy to take my money and then pull the service, be completely incompetent in customer service and also continue having me in auto-renewal for a membership I currently can't even use. Bad behavior all around. What a disappointment from such a large company.

Inability to contact customer service, no receipt of delivery after purchase of items. Order #XXXXXXXX. Placed on March 30. I purchased a month to month membership of $14.00, and was able to select a delivery for Wednesday, 04/01 scheduled to arrive 8am to 1pm. The application states items will be left at the door and it is now 9:23pm and I have not received my items. Poor communication. Also, in purchasing a membership when I wanted to create a 2nd delivery for dire need items, there were no slots available, this is not indicated under the terms and conditions. How can one purchase a membership and not be provided the service provided under the terms and conditions. I purchased a membership seeing I was able to purchase (X) XXX CT of Clorox disinfecting Wipes and (2) 2 PK;75 CT Clorox Disinfecting Wipes total of 3 items. Under the terms and conditions "Substitution" it states "Such substitute items may differ from the item originally selected with respect to brand, quality or price. it does not mention quantity of an item" With this, if the 3 items were not available, and a subsitute was available i should receive the same quantity originally purchased. The shopper advised both items were not available, there was a substitution for Clorox Disinfecting Mop Wipes 24 CT, and a limit of one per customer. Why is "SHIPT" allowing customers to order (2) of such an item but in the store only (1) item allowed per customer. There is a lack of customer service as wait times on a phone are over an hour with no response, "chat" ability is 40 minutes with the frequent disconnections. As a paying member, where is the customer service and where is the service? I believe this company lures customers in through false advertising having customers purchase items online thinking they are able to purchase DIRE need items i.e. Clorox, Lysol, Tylenol etc., when there is a high percentage the customer will get a substitution, and not the same quantity .

The online delivery service from a retail website delivered only part of my order, and the perishables were spoiled upon arrival, arriving over two hours late. My order wasn't delivered until well after 10 p.m. Additionally, there were damaged non-perishable items. A substantial amount of items were missing from my order. The delivery person was late, and a man initially showed up, not the shopper, and I had to guide him to my apartment. It's my understanding that shoppers are not to bring others. I had expressed concerns via text about the long duration the items had been out, yet they arrived 2.5 hours after shopping began. The frozen items, including pizzas and ice cream, showed signs of thawing. Other perishables like cheese and bacon appeared sticky. Two cookies were crushed, and one soda can was damaged. Missing items included laundry softeners, skincare products, and sodas. I waited until after midnight for the missing items and eventually called the police. Order #:

Hello, i am writing a formal complaint against the company Shipt. As i seen there has been many complaints such as mine sent to said company so i don't feel bad writing this,I purchased some items off the app on Feb 06, 2022. The shopper didn't drop off said items to rightful place and ended up dropping them off at the wrong house, i have made large amounts of contact to both [protected]@payment and their support chat to get nothing helpful back from them, all i want is a refund and i will be good to go.If the company sees it the shipt order id is:XXXXXXXXX. I don't enjoy the company ignoring my problem, like i am nothing to them. I want to bring up the fact that in their terms and condition it says, "The risk of loss and title for items purchased by you through our services passes to you upon our delivery of the items to you. Replacement of products or credits to your account for shipped merchandise claimed by you as not received are subject to our investigation. After our investigation, we may credit your account in our sole discretion." so that means they have to credit you for lost items. "In the event that you are dissatisfied with services received by you through your use of the Site, you may be eligible for a credit or a refund. The circumstances under which credits or refunds may be provided are discussed more fully on *** Please be aware that a credit or refund will not be applied to your account without you first reaching out to Shipt and describing the issue with detail. The decision to provide a refund is solely within the discretion of Shipt. Nothing herein establishes any obligation on the part of Shipt to offer a credit or refund to you. Any acceptance by you of a credit or refund offered by Shipt constitutes a full release, waiver and discharge of any claim you may have against Shipt, Shipt's parent company or affiliates, or their directors, officers, employees, or agents, that arises from or relates to the incident giving"

I ordered same day shipt services yesterday with target. It was the worst experience I've ever had with them before! Upon ordering and waiting until my selected time (8-9pm) to come, I felt something was wrong. I will always get a text from the shipt shopper when they arrive at the store and begin shopping, this order I did not but didn't think too much into it at first. When it started getting closer to 9pm I was a little concerned I have not heard at all from the shopper so I log on to my *** account to see if they have any information. After logging in I see ALL of the items in my order marked canceled and below that it shows "on the way" items that I never wanted to purchase. The shopper decided to cancel all the items in my order and replace them with personal items for themselves! 8.45 came and I knew I wasn't getting my delivery so I called *** to see what was happening, even they were baffled by the incident. I got charged over $*** (which on the receipt shows 2 separate charges were done at target) I am not even sure how they allow that to happen! *** said they would give me a refund and they called shipt for the shopper to be flagged.. I still did not get the answers I was looking for so I called shipt to find out more information. Needless to say they did not give me anything. I waited on hold to speak with a "supervisor" only to give me a lousy email address to contact. How can they let things like this happen. Are no background checks/due diligence done before allowing someone to be shopper. I still see part of the false order pending and seems I will not get my money back for it. I would like to know what repercussions shipt has in place for employees of theirs who is practically committing fraud and theft! I will even look into taking legal action if none of their own is taken. This is absolutely unacceptable. They literally have thieves on payroll and something needs to be done. Now I worry this horrible human being has my home address!

Shipt shopper went Rouge and bought items I did not authorize and was way above the 25 percent allotment. Order number XXXXXXXXXXXXX was submitted for a Shipt shopper through Targets website in 08/24 to be delivered between 7 pm and 8 pm on 08/24. It was requested to be shopped through ***, CT Target store. The Shipt shopper did not go to that Target. No one knows what Target she went to. She was to purchase a $59 Duvet and chose to randomly buy a $139 comforter. I have no authority to by anything but the duvet. What was to be under $100 order is now a pending $180 order. I cannot return it because it shows it wasn't purchased and Target said they cannot accept it because their is no receipt and they have no knowledge of where it was bought. As well, it is a comforter that the Shipt shopper pulled out of the package and left on my front porch with no receipt or tag. Shipt who I've been on the phone with for 3 days and now spoke with a manager said "it isn't Shipt's problem". I have been told Shipt takes no responsibility for their shoppers for goods purchased through stores that didn't originate through Shipt. I'm being told by Target they cannot do anything and by Shipt they cannot do anything. I do not accept that answer. I want the $139 refunded back to my card. I just lost my home to a fire and have been trying to by little inexpensive things to make my temporary place feel like a home until our home is rebuilt. I cannot afford this type of charge nor would I EVER authorize to buy a $139 comforter from Target when I have to replace a pottery barn Duvet. This was to be a little inexpensive duvet so I could feel a little comfort until my items are replaced and then I could use it for a guest bed. I have no place for a comforter in my home. I am happy to have a Shipt shopper pick this back up and return it to where ever the shopper bought it or someone can take it and donate it. However I am not going to pay for an item I did not authorize to be bought with my money.

I just want my full refund and my trial canceled! I was charged a day earlier than expected for their $99 yearly fee. I contacted back the same day I was charged and they agreed to cancel and refund me, said it would be 5-7 business days. That came and went and I got nothing. I even got an email confirmation from a Caroline and said it would be taken care of. I replied to her and in the meantime contacted their online chat. Went round and round with the guy and he told me that it was Target that needed to refund me, not them, even though in my first interaction I was told I'd be refunded. So I contacted Target and they told me Shipt was the one to refund me. At this point, I got a response back form Caroline and she told me she's contacted Target and they will refund me. After a few days, I see the refund, but instead of the full $99, they prorated it to approx. $90 which was NOT what we agreed to. I contacted Caroline back and she informed me that because it's been some time in between now and when it was charged, they've prorated the refund. That is completely unacceptable as I contacted them the day of the charge, was told I'd get a refund and got nothing until the prorated refund. I never used their service outside of the one time during the free trial. I'm still waiting to hear back about the refund. On top of that, I forgot to mention, Caroline offered to extend my trial by 2 months for my inconvenience to give me a chance to use the service. I agreed as I figured OK, they're trying to make it right. April 5 was the last time I heard back asking if she wanted me to reach back out to Target to get the remaining refund. I confirmed and have not heard back. In that same email, I requested to have my trial canceled as I didn't want the same thing to happen again if they decide to charge me another $99 for something I'm not using. To add salt to the wound, today, April 22, I called Shipt's customer service, line, was on hold for over 2 hours and the call disconnected. I've called back and have now been on hold for 51 minutes and counting. Hopefully someone answers so I can get this thing canceled and be done with this company for good.

Shipt charged me more for the items I received -- shopper paid lower price as shown the store receipt. Shipt also does not honor delivery times. Problem 1: I was charged a higher price for the items by Shipt than what my shopper paid for it in the store. I purchased items that were shown as discounted on Winn-Dixie, and some that were not discounted. Several items were actually billed at a higher price when I received the final bill from Shipt. Shopper told me they could not provide me with the store receipt, but let me take a picture. When I compared the items, it was clear that the Shipt receipt had items marked up from the price paid for in the store and on the recipt. Shipt would not refund me the difference. They said they do this as standard practice, but I was misled thinking that the price I saw when I shopped, would be the price that I would end up paying. Shipt says they markup prices about $5 for every $35 spent. I only found out about this after I complained twice to their support. Problem 2: When I placed my order, I was able to pick "available" windows to recive the delivery. I signed up for 2-3pm, and I received a response asking if I would like the delivery as early as 11am. At about 1:50pm, I was then told my deliver was cancelled, but they automatically signed me up for delivery from 3-4pm. At 2:50pm, I received another message indicating delivery 4-5pm. This happened 3-4 more times until my delivery was finally delivered between 10-11pm. I had wasted the whole day waiting for the delivery because Shipt couldn't tell me that my order would not be delivered until 10-11pm. I will not be using Shipt again. They offered me a $10 credit towards my next order, and I asked for a refund to my account instead of the difference. They did not refund me. I ended up paying $10 for shipping, $20 to the shopper, who was very nice, and another $25 in unexpected markup charges on an order showed $158 on the recipt. So instead of going to the store at 9am when I placed my order and paying $158, I ended up waiting for my order until almost 11pm and ended up paying $55, a total of $213. This may have been one of the most frustrating online purchases I have ever made. It could have been avoided if Shipt had warned me about fees and potential delays.

ON 5/21 I ORDERED VIA TARGET.COM GROCERIES THROUGH SHIPT DELIVERY. I NEVER RECVD. MY GROCERIES & WAS CHARGED & NEVER REFUNDED ON 5/21 I PLACED AN ONLINE ORDER THROUGH TARGET.COM FOR SHIPT DELIVERY. FOUR HOURS PASSED AND I DIDNT GET MY GROCERIES AND SO I CALLED TARGET THEY INFORMED ME I HAD TO CONTACT SHIPT DIRECTLY BECAUSE THEY DIDNT HAVE ACCESS. I CALLED SHIPT THE REP. I SPOKE TO INFORMED ME I HAD TO CALL TARGET DIRECTLY BECAUSE THE ORDER WAS PLACED THROUGH THEM DIRECTLY & FOR FUTURE REFERENCE TO PLACE ORDER DIRECTLY THROUGH SHIPT SO THIS DIDNT HAPPEN AGAIN. THAT SOUNDED WEIRD BECAUSE I THOUGHT TARGET OWNED SHIPT AND WHEN YOU CALL SHIPT IT GIVES YOU AN OPTION TO PRESS FOR TARGET ORDERS. BUT REGARDLESS THE LADY TOLD ME NOT TO WORRY SHE WOULD PERSONALLY SPEAK TO TARGET TO MAKE SURE I GOT MY REFUND FOR GROCERIES I NEVER RECEIVED. BEING I NEVER GOT THE REFUND JUST LAST WEEK I CHATTED ONLINE WITH TARGET SINCE THE WAIT TIMES ARE OVER AN HOUR WAIT TIME. THE MAN I CHATTED WITH LOOKED INTO IT AND STATED I WOULD BE REFUNDED AND HE APOLOGIZED WITH A $5 GIFT CARD HE LATER EMAILED ME. STILL NO REFUND AS PER THE MAN ABOUT 48 HOURS I WOULD HAVE IT. I GAVE HIM PLENTY OF TIME AND TODAY 6/2 I CALLED MY LOCAL TARGET STORE THEY TOLD ME THEY DIDNT HAVE ACCESS TO ONLINE ORDERS SO I CALLED TARGET.COM OVER AN HOUR WAIT PER USUAL AND SO I STARTED A CHAT WITH A LADY BY THE NAME OF RILEY WHO STATED SHE DIDNT HAVE ACCESS TO THIS AND I WOULD HAVE TO CONTACT SHIPT DIRECTLY. AT THIS POINT I AM BEYOND FRUSTRATED BECAUSE LAST WEEK I CHATTED WITH ANOTHER REP. FROM HER SAME DEPT. WHO LOOKED INTO MY ORDER GRANTED ME $5 GIFT CARD AND EXPLAINED I WOULD HAVE MY REFUND SO SOMEONE IS OBVIOUSLY LYING, DOESNT WANT TO WORK & OBVIOUSLY IT'S NOT THEIR MONEY SO THEY DONT CARE TO HELP! I PROCEEDED TO THEN CALL SHIPT DIRECTLY PER HER INSTRUCTIONS AND THE MAN WHO ANSWERED TOLD ME IT HAD TO BE DIRECLTY WITH TARGET BUT HE WOULD LOOK INTO BECAUSE PER THE SYSTEM IT SHOWS TWO REPORTS HAD BEEN TURNED IN FOR THE REFUND BUT TARGET STILL HAD NOT GIVEN IT. HE ASKED TO PLACE ME ON A "BRIEF" HOLD AND NEVER CAME BACK INSTEAD I THEN HEAR THE AUTOMATED TARGET VOICE WITH A WAIT TIME OF OVER AN HOUR! SO THAT WAS SOME HELP! MEANWHILE, AS A CONSUMER I AM UPSET, THE WORK ETHICS ARE HORRIFYING AND NO ONE WANTS TO HELP ANY MORE!

I signed up for shipt just over a month ago. I'm sure they are extremely busy. However I've been trying to reach someone ever since my first order! Ok so I was able to reach customer service pretty quickly about my first few orders because I received a shriveled pineapple and stale loaf of bread...i can see the bread refund on my order history but not the pineapple, never went through I guess...it was ordered March 20 ..order # ***. I didnt even realize pineapple refund was missing until now while looking up info for this message... Then some days later I made another order.. all was fine except I was charged for an extra bag of goldfish crackers... order # *** on march 25 ..I have spent HOURS trying to reach someone... in the meantime I've made a few orders, no big problems..but all the while still trying to reach customer service... I had enough this past week after making another orderon april 18, order # ***. ...this order sat on my porch almost an HOUR. Out off all the orders I made, this was the only time I never got ANY notification or communication whatsoever, which is why I didnt know it was sitting there! The account is set up to notify me of items out of stock while order is fulfilled in store so replacements can take place...as well as ALWAYS receiving a greeting and update when the shopper starts the order and when its complete and it's on the way...I got none of that...absolutely nothing that day. The only reason I found out the order was even on my porch was because I opened my EMAIL (not text...much faster & more direct) and found an order "receipt' I waa sent...after i waited almost 2 hours for any notifications at all! So EVEN if texts didnt "come through" or anything dumb like that, a simple knock on my door would have alerted me...Instead my food sat going bad, my bag of ice just sitting there melting away... soooo frustrating... and here's where I lose my composure...I started, well continued just with greater need, reaching out to customer service after being pretty angry about the order sitting like that going bad to FINALLY get a response to one of my emails (I've been trying live chat, email me and actual phone calls) saying they canceled my account! I didnt ask for or want that..especially not before getting my money back! I'm pretty angry!