Shillas.co.uk reviews and complaints

I bought 3 dresses from this company, before i send the order i checked to see thier return policy which said that goods could be returned with no problem

Exchanges & Returns
1. What’s your Exchange&Return policy?
All our dresses have any problem with the quality or production, we can accept the return and exchange.

2. If I do not like the dress I received, Can I return it to get a refund?
No matter you don’t like the dress color or the style, we can return it for you with the refund or remake a new one for you.

i them placed the order, the following week i got a call from linda asking many questions such as if i ordered 3 dresses, i explained to her that i ordered 3 but need only one i was going to try and choose i asked if that was ok she said yes she asked me when i need the dresses fro i said as soon as possible.

the dresses was taking longer to arrive so i send them an email, the answer was that they were making my dress, i got a bit worry then and answered that i did not realised that i thought they had the dresses and just had to ship them.

the order was taking long, so i send them another email and at that point i wanted to cancel the order, one dress arrived and it was completely different from the picture, the color was stronger, it did not fit me properly, i did not like the dress.
i send them an email immediately requesting the return address to send the dress back, i got an email asking me to send a photo pointing out were the problem was i answer the email tell them again and again what i had said previously. they keep asking me for a photo, i don't want to send them any photo of me. this people are taking time and i am scared they will not refund me, please help

Purchased a prom dress £108.99 custom made - nothing custom made about it! Arrived used & damaged! Despite numerous emails requesting return address since March and we are in June now - not received return address just reply emails pleading of poverty and how they would lose money out of their wages if I were to return dress and to accept £7.20 as compensation and close matter! I wish I had done my research on company before placing order - PLEASE DO NOT PURCHASE ANYTHING FROM THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF!