We bought a car in March from the Marietta, GA store...Our car has been in the shop since then...They take their sweet time when dealing with customers..CUSTOMER SERVICE IS A JOKE!! They have a 24% interest rate on all loans if not worse..They sold our car loan to someone else and now the warranty saying that they will fix the engine is VOID! Hopefully we can get lawyers involved to get our car fixed and or giving the car back. I WARN ANYONE ABOUT THIS COMPANY THIS COMPANY IS A JOKE!! GO SOMEWHERE ELSE! JOIN THE CIRCUS BEFORE YOU BUY A CAR FROM THIS PLACE!
Second Chance Motors has to be the worst car dealership around. As I researched I found that there are other customers that feel the same way I feel and even that the BBB has graded this company with an F. I bought my car with the intentions of dealing with a legite, customer first, credit building company. All to find out that the customer is LAST, the company is only LEGITE because the BBB says so and that they dont even report to the credit bureau as they tell all of there customers that they report quarterly.. NOT! Very disturbing news!
Since Ive owned my vehile Aug 09. I have since had the pleasure of dealing with needing a new Radiator, new Thermostat, broke Transfer Case, new Tires in 3 months, broke Sunroof, broke HEAT in the drivers side seat, broke Posture Latch on the side of the driver seat. Had I known that I would have had all of these problems I would have never bought a car from such a company. This same complaint is similar to the complaint that I googled online.
Life of Loan Guarantee
Well what is it? This guarantees your car to be fixed as long as you are doing your scheduled maintenance. Well All of the things listed about needed to be fixed by the dealer. I spoke with Al Smith/Elan Smith about the radiator which broke on Thanksgiving weekend while we were out of town. I told them that we will get the part and my husband will try to put it in. Well he COULDNT! So we had to pay someone else to put the radiator in. We were assured that we would be getting reimbursed.. Al Smith stated that he will only Reimbursed the cost of the part and not the labor. WHY? Because he has people that can do the job for cheaper. Well 4 months later I had to call the Regional Manager Jose and tell him the story and I recieved my checks the next day in full.
I called Al SMith to let him know that my car was making loud banging noises and it needed to be fixed. Where can I go here in Kentucky? Well can you just bring it to Atlanta. It sounds like this will take a days time. I reiterated to him that it important that I am back home by Sunday. He says OK.. Well Sunday turned into Wednesday and the car was still making the same noise just softer. So I was very upset but I needed to get home to my 9 month old and husband that goes to work at 4:30am every morning.. In a result to this my child was placed in Daycare with a lady she didnt know. She was taken to the hospital because the lady made a mistake and cut her while wippng her with her ring on etc.. All I got was a Sorry and a tank of Gas
The car is back making that noise again.. What do you do now? I called Al Smith he says when is the next time you can come to Atlanta.. I dont know! Why do I have to come there. I live in Kentucky and if your network doesnt stretch that far than make it! I make my payments of 423 every month on time ACCOMODATE ME!
Very Nice and Professional Man! He asked to me to look up this Warranty I was never explained to me. I found it.. I called and my CONTRACT NUMBER WAS NOT IN THE SYSTEM! Perfect so now I have to keep dealing with these Jerks!
I go to buy a new car on monday and come to find out this car does not show up on the credit report. As if we have no loan out. That sucks! They cant tell if we are good standing or not. But I was told that Second Chance Motors report to the Credit Bureau every 3 months. What a lie! This was one of the reason we bought the car. Well I called the Jonesboro location and spoke with Elan Smith and I said hey do you guys report to the credit bureau. He says YEP Quarterly! I said well thats not true. I will call you back. I called the finance company and spoke with Cora she notified me that Second Chance does NOT report to the credit bureau. If I want it to show up on my credit report than I need to contact the bureau and have them to fax her a paper to fill out. What a DISAPPOINTMENT!
Your car is suppose to come with Warranty well... I spoke with Jose (Regional Mgr) and he told me to look in my contract paperwork and look for a white sheet of paper which will be my warranty paperwork. WELL needless to say I called the warranty company and my contract numbers were bogus! I have no warranty on my car!
Will I ever recommend someone to buy a car from Second Chance? NO
Will I report this to the BBB? Yes
Will I contact the news stations in Atlanta? Yes, will make a great story. I am going to forward this same exact email to them all
I have figured out that Second Chance Motors is for an Ignorant Class of people. People that wont check there credit report. People that just need a car and dont matter the price. This is SAD! The only thing I have ever gotten for paying my car note on time every month and dealing with all these issues are a tank of gas and Im sorry. WHICH IS NOT ENOUGH!
Lies upon Lies
Please call if you have any questions I have other customers that can vouch for this being the worst CAR DEALERSHIP EVER!
I bought a 1999 Dodge Avenger, it has been back several times for service including the power windows stopped...