Safety Insurance reviews and complaints
Unethical
I had a recent issue with Safety Insurance. I had a rental while my car was being repaired. I was hit by someone insured by Safety Insurance. A month after the accident I received a charge on my credit card from Hertz. When I enquired I was told that Safety Insurance would only pay a portion. This didn't make sense because I only had the rental for the time it took for my car to be repaired. Well six months later I am still trying to get Safety Insurance to pay the balance they owe. They have been absolutely horrible to deal with. I would never choose to do business with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Does not make any effort
I have been trying to work with Safety Insurance on a loss claim. They DO NOT communicate with me. I have called (was hung up on) emailed and contacted my agent who hasn't had much success. I strongly recommend not to deal with Safety Insurance. It's bad enough to have a loss but worse to have an Insurance Company that's just not there for you. I don't know the status of the claim, whether or not they'll cover it, when they expect to do anything. It is absolutely the worst company I have ever delt with.
Poor customer service! My phone call messages left with either people or on voicemail for the claim adjuster were not returned. This lack of care is unprofessional and RUDE! This company is not worth the hassle!
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