Poles Direct reviews and complaints
Failed to deliver
I ordered 3 poles in October and got confirmation they would be delivered in three working days.I was charged immediately.
Two weeks later, with no delivery, I contacted the customers service who said the order could not be completed as the line was discontinued but would send me "different and larger poles free of charge" of their own choice (!) without any specification of what type or size. I declined as I would like to get what I paid for. I asked to be reimbursed. However, despite repeated chasing of this, no reimbursement.
Customers service absolutely appalling.Warn everyone against using this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
Anyone thinking of buying from them please think again
I ordered a number of curtain poles from this online company - Polesdirect.com and found that two of the poles were rusty. On ringing the company, i was told to take pictures and send it to them by email. After the first attempt - no response. Second attempt got a personal email address - still no response. After - several phone calls leaving messages on...
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