I bought a transmission for a Range Rover with part number 4HP24, but after three months of fighting with them they shipped a 4HP22 arguing that its the same transmission, of course it´s not, and I tried to obtain my money back from paypal, but I can´t because paypal policy only last for three months. After a lot of time of disussing with these guys, I lost my almost 2000 dls.
If anyone else would like to start a class action law suit we need to figure out how to get in contact with one another. I have made a claim with the FBI in Phoenix and a claim with the Bank of America where I had to pay for the transmission that I ordered and did not receive. And both places are going to do what they can to try to stop this company from doing this to any one else but as far as getting our money back they don't know. I was advised by the FBI agent to try to get as many people to start this law suit to regain our losses.
Phoenix Hard Parts, Phoenix Remanufactured Transmissions (PRT) [Frank C. Kuperman ]
How a Company like this could survive stolen thousands of dollars to innocent people (including me)
I’m in Chile, Santiago. I paid through PayPal US$ 2.765 for an Automatic Transmission (AT) for my BMW 540i (1395 for the AT + 750 core + 620 shipping) After ONE moth finally I received the AT in Chile. Then, BMW dealer installed the AT, with more than US$ 1000 in labor, fluid, etc. Here we started with the Nightmare : THE AT doesn’t WORK (reverse doesn’t work )
I call to PRT, and they said that is VERY strange since they full tested the AT(false!!), but I need to send back to USA the AT (via airmail and I NEED TO PAY by myself the shipment) in order to apply the guarantee.!! Here appears the first warning: so they will repair the same defective AT
They said that NO, they already have a new one ready to me (false!), but they only were waiting for the previous one JUST to check was happened FALSE!!. After 2 moths of waiting here in Chile, they send again the SAME AT (so, here is the first stole).
What happen now: OK, Take this new AT (that was the same) from UPS Chile, spend again more that US$ 700 dollars in customs fees, go again to the BMW dealer, mount the new AT and what is the result now?? INCREDIBLE: AGAIN the AT doesn’t work!!!
What was the problem now: the car doesn’t change any gears. (Before was the reverse, so worst)
I’m in Chile and I trusted in a USA company paying a lot of money for a rebuild AT for my BMW 540i. After that, I pay: US$ 600 to send back their own defective AT. Also, I pay 2 weeks ago other US$ 500 in customs fees to enter in Chile the new AT (that also resulted defective). Also I spend more than US$ 1200 in labor and fluid in the BMW dealer to mount and dismount their defective AT.
Therefore, IS ENOUGH!! I REQUEST full refund including AND ALL COSTS, since after TWO times that I received the AT it doesn’t work. (and more than 4 months with this history IS ENOUGH !!)
However, Phoenix Hard Parts DON’T want to refund the money and insist to give them computer codes so they could “guide me!!” to solve the problem!!! Incredible: How a company like this COULD EXIST IN USA.
Please, all the people in the same situation contact : Consumer Information and Complaints,
http://www.azag.gov/ Also, I encourage to joint all the victims of this company in this site:
http://www.phoenixhardparts.net/ The only way to face this fraud is in a group!
Also check : [redacted].com : More than 50 similar frauds
I ordered a transmission from Phoenix Hard Parts. Shortly after ordering the transmission, I received the order via email stating that I needed to sign the order/contract and fax it back to them. This is where I succeeded, I did not sign it. I read the terms and conditions and wondered why they would have a term stating that they will not cover shipping or labor on DOA (Dead On Arrival) transmissions. If this were not a big problem, why would they put it on their contract that they require that you sign? Dyno testing modern transmissions that are computer controlled requires a significant investment in equipment. They do claim that they dyshonest rebuilt transmissions, if you end up needing taking them to court, make them prove their claim. If they are not selling you what they claim, you are in a great position in court.
My one word of advice, DO NOT SIGN THE SALES ORDER. If you did, read the previous sentence, and seek legal council immediately. Make a record of all interactions that you have with Phoenix Hard Parts, for use in court. They have a big advantage, and that advantage is distance. You most likely are not in Phoenix, and are unlikely to visit there to complain in person or take legal action. Do not threaten them, I recommend visiting them in person, and sitting in their place of business until you get action. I believe that's about the only way to get a response from them. I believe that the owner is scared of personal visits. And possibly rightfully so. He understands that he is at risk when someone physically visits his place of business.
One last note, their ebay feedback looked ok, upon further examination, they sell mostly books, transmission feedback is not nearly as good as the books that they sell.