Pennymac Loan Services reviews and complaints
Cant get them on phone
I was hospitalized for brain surgery and a subsequent accident and missed two payments. Pennymac cut my ability to pay online, and said I must call them to make payments. But they do not answer, instead I spend a half hour pushing number this or that, and blaring advertisements, then it hangs up. When I called back, I was two more further back in the...
Read full review of Pennymac Loan ServicesRefinancing of home
We were told we were getting $23,000 plus payments for outstanding loans. They were $20,000 short! They pushed us thru disclosures without anyone actually calling us to explain. Customer service is pathetic! Nobody phoned us to explain! This company needs to be looked at as shady! The older generation is not into the technology like the younger generation and this was used against us! Again poor communication from the company!
Read full review of Pennymac Loan ServicesGiving a Voice to Consumers
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