NBA Store reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about NBA Store
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CS Service and shipping
I am a Chinese. I lived in Hong Kong. I love buying things. I love USA and UK. I always tell my friends HK shoud learn from USA and UK. But after I tried to buy things on NBA Store, I can tell you the NBA store is the worst company that I ever seen.
#1
They knew how bad their shipping is, and yet, they didnt change the shipping company. If they didnt know their shipping is bad, that the problem is worst.
#2
Also, the CS is bad. I stated my concern many times, but they do not really read my email. They just copy and paste the sample replying text and then said they will try to help me. How can they help customers when they dont even know what customers problem is?
#3
I waited two months and some of my packages is still shipping. I asked the NBA Store CS, they said my package is probably lost. So they are going to refund me becasue one of the product is out of stock. And they are going to ship me another product as a token of replacement. However, what they are going to ship me is the product that I already had. So whey do they ship me the product that I already had as a replacement? I told them, but they said it is shipped. Are you kidding me?
#all in all
What I feel is the CS are not willing to help customers. What they are trying to do on email is to tell me what they are going to do, and this is wrong. CS means Customers Services, it means you need to help the customers. You need to understand what your customers need, not telling the customers what you are going to do. I feel like the NBA Store CS think they are the boss and they are just telling me what they do. It is wasting of my time shopping on NBA store.
Conclustion: Can NBA store just refund me, I am done with this. I am not buying anything from NBA store again and I will keep all of my friends from it.
Slow delivery
I ordered a sweatshirt for my grandson. Considering the top of the line cost, I expected reasonably fast delivery. It shipped from Ohio to Pa. From the date it was shipped it took 12 days. It was for a present. Was supposed to take a week. They say they use FedX but after a while it drops off their tracking and ends up with the Postal Service.
Read full review of NBA StorePoor Customer Service/Slow Shipping
On June 27th I purchased a LeBron James jersey for my son's birthday. I passed up the cheaper ones on Amazon because I thought buying it from the official NBA store would have a better experience. WRONG! I figured that a week before his birthday might be cutting it close but if it showed up a day or two late it would be alright. Well I placed the order, it immediately processed my payment and sent an email stating that the order has been placed. The item was "In Stock" so I felt good about my chances of getting it in time. I didn't. In fact, another week went by and still nothing. On July 12th I called the Customer Service line and asked what was going on. The woman sounded surprised that the order still hadn't shipped but seemed to have NO CLUE what to do about it. Finally she said she would submit a ticket to the warehouse to ask what was the hold up. 3 days later I called again because I still hadn't heard anything and I spoke with a man this time who sounded equally puzzled about what to do. He saw the notation about asking the warehouse but simply said, "Well, they haven't answered yet" He told me that is typically takes 3 or 4 business days to get a responce from the warehouse. REALLY? An order placed for an In-Stock item should be in the warehouse for more than a day or two but he wants me to believe that it could take up to 4 days just to get them to answer a status request. He then went on about how they process hundreds of thousands of orders. But if they process that many orders then the system must be fully automated and getting a status should take seconds not days. Well it is now the 16th of July and I have no idea IF or WHEN I will receive my order. So if they manage to send out my order in the next couple of business days (which I am doubting they will do) Then I will recieve my "In-Stock" item a fulll month after I purchased it. They took my money right when I placed the order so I can't even cancel the order and buy it somewhere else. I WILL NEVER ORDER FROM THE NBA STORE AGAIN!
Misinformative
DO NOT BUY FROM THE NBA STORE! From first hand experience. They list items they do not have in stock (the old fish and bait tactic) and their representatives are not only useless, but misinformative. Emails sent out state they will ship "no later" then a specific date which is totally untrue. Also got emails regarding items I did not even order.
Apparently i'm not the only one with this situation as well i.e.
http://www.complaintsboard.com/complaints/nba-store-c292825.html
Buy at your own risk.
Order not received timely
I ordered two personalized items from NBAStore.com on 12/6/09. Since I knew personalization could take a bit of time, I paid for overnight shipping, to ensure I'd receive the items by Christmas. The days went by, and when I checked on my order, it would always say my items had been "located in stock." Finally, on 12/22, the last day in the estimated range...
Read full review of NBA Store and 1 commentGiving a Voice to Consumers
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